Summer Term 2022

DINNER & DEBATE

Directors Club United Kingdom presents a quintessentially English dinner party.

Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.

Thursday, April 28th from 6.30pm

Claridge’s, Brook Street, Mayfair, W1

The Rise of Direct-To-Consumer Requires Elevated Customer Understanding and Personalisation

By invitation

Supported by Genesys

INSURANCE BREAKFAST

Directors Club United Kingdom presents a unique business breakfast experience.

Champagne-cocktail on arrival, The Ivy Club’s signature breakfast canapés, 90-minutes of moderated roundtable discussion, and new additions to your network.

Tuesday, May 10th from 8am

The Loft at The Ivy Club, 9 West Street, London, WC2H 9NE

Automating The Insurance Claims Journey: Which Parts Of The Journey Can And Should Be Automated? What Are The Hurdles and Challenges?

By invitation

Supported by Verint

BREAKFAST BUSINESS SCHOOL

A 90-minute roundtable discussion via video conference.

Thursday, May 12th at 8am – 9.30am

Automating The Insurance Claims Journey: Which Parts Of The Journey Can And Should Be Automated? What Are The Hurdles and Challenges?

Join fellow insurance leaders for a 90-minute Virtual Roundtable Discussion, during which we will debate when AI-powered automation is appropriate and beneficial to the Claims Journey and when is it not.

You may join the conversation as a Contributor or an Observer. See the invitation for full details.

By invitation

Supported by Verint

BREAKFAST BUSINESS SCHOOL

A 90-minute seminar and roundtable discussion via video conference.

Tuesday, May 17th at 8am – 9.30am

Digital-First With A Human Touch: Is This Possible To Achieve?

Learn how businesses are using AI and analytics to provide seamless digital-first journeys while retaining a human touch. Then share ideas and experiences with fellow senior leaders in an informal roundtable.

By invitation

Supported by NICE

DINNER & DEBATE

Directors Club United Kingdom presents a quintessentially English dinner party.

Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.

Thursday, June 16th from 6.30pm

The Langham, London, W1

Hypothesis for debate:

The lines are blurring between sales, marketing and service in customer-centric organisations. The contact centre will evolve to a full Engagement Centre and become the hub for all customer insights and interactions.

By invitation

Supported by Genesys and Connect

USER EXPERIENCE BREAKFAST

Directors Club United Kingdom presents the inaugural banking and financial services User Experience Breakfast.

Tuesday, June 21st 2022

8.30am – 10am

Digital Financial Services: How Do Customers Define And Understand User Experience?

By invitation

Online via GoToMeeting

Supported by UserZoom

BREAKFAST AT THE IVY CLUB

Directors Club United Kingdom presents the inaugural Customer Engagement Breakfast.

Tuesday, June 28th 2022

Mimosas, Teas, Coffees & Breakfast Canapés from 8am
Seminar Briefing & Roundtable Discussion from 8.30am until 10am
Informal Networking until 10.30am

The Loft at The Ivy Club, 9 West Street, London, WC2H 9NE

Unlocking the Proactive Potential: Can Embracing Conversational Capabilities Reduce Cost and Transform the Customer Service Experience?

By invitation

Supported by Route 101

CENTRICAL SUCCESS 2022

As part of the Centrical Success 2022 global series, we are delighted to promote the London breakfast seminar and roundtable discussion.

Champagne-cocktail on arrival, The Ivy Club’s signature breakfast canapés, 90-minutes of moderated roundtable discussion, and new additions to your network.

Thursday, June 30th from 8am

The Loft at The Ivy Club, 9 West Street, London, WC2H 9NE

A relaxed and free-flowing roundtable debate will address the following topic and questions:

How can companies change the employee and manager relationship to drive the highest levels of employee engagement and performance and reduce churn? Can companies outperform if employees are unhappy? How do companies take a bold leap forward and rebuild the future of work?

By invitation

Supported by Centrical

DINNER & DEBATE

Directors Club United Kingdom presents a quintessentially English dinner party.

Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.

Thursday, June 30th from 6.30pm

The Langham, London, W1

Hypothesis for debate:

As the role of technology continues to grow in importance in the management and operations of every company, AI-driven automation will be the key in managing the complexity and scale for every organisation.

By invitation

Supported by BMC Software

HEAR & SAY

Tuesday, July 5th
8am – 9.30am
Online using GoToMeeting

Leaders’ roundtable discussion that raises money for local food banks across the UK

£150 will be donated to each delegate’s local or chosen food bank

Cost-Of-Living Crisis: Caring For Customers In Challenging Times

How to best navigate the perfect customer storm as disposable-incomes fall

We thank our sponsor Verint for making these donations possible

SUMMER PARTY

Directors Club United Kingdom invites members and invited guests to celebrate the summer with sundowners, dinner and debate at The Langham.

Thursday, July 7th from 6.30pm

The Langham, London, W1

By invitation

Supported by Genesys