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Tuesday, March 17th 2026

Dear Members,

Below are upcoming events in our 2026 calendar. Please look out for invites in your inbox!

Q2 CUSTOMER SERVICE ROUNDTABLE

Tuesday, April 21st at 8.45am – 10am BST

“The concerns, frictions or hurdles faced by customer service leaders when adopting and integrating AI.”

Please check the Events section for more information.

Q2 CUSTOMER EXPERIENCE ROUNDTABLE

Tuesday, April 21st at 8.45am – 10am BST

“The concerns, frictions or hurdles faced by customer service leaders when adopting and integrating AI.”

Please check the Events section for more information.

DIRECTORS CLUB BREAKFAST ROUNDTABLE

Wednesday, April 29th

Beyond Deflection: Scaling customer service, revenue, trust, and control with Voice AI

Please check the Events section for more information.

Kind regards,

Jon Snow

Founder