Noticeboard

Tuesday, 21st September 2021

Dear Members,

Welcome back after the summer holidays.

We have been busy building out an agenda of virtual activities for this third term of the year. Below are those confirmed so far:

Tuesday, September 28th at 8am – 9.30am BST

The first is on Tuesday, September 28th and is a Breakfast Business School roundtable for banking, financial services and insurance, titled:

Changing Customer Expectations and the Role of “Purpose” in Customer Engagement, Acquisition and Retention

This session will bring together senior customer-centric leaders in banking, financial services and insurance and seek to understand “purpose” and its growing influence over customers’ expectations and decision-making.

See the PDF invitation here.

Sponsored by Medallia

Tuesday, November 2nd at 8am – 9.30am GMT

The Breakfast Business School series continues with a cross-industry roundtable on Tuesday, November 2nd, titled:

How To Sensitively Introduce Robotics Into The Contact Centre

This session will bring together senior customer-centric leaders for a knowledge- and ideas-sharing session on building the business case, gaining the leadership buy-in, and managing the cultural change necessary to implement robotic process automation for customer service.

See the PDF invitation here.

Sponsored by NICE

More events to follow shortly.

Kind regards,

Jon Snow

Chairman