Thursday, 25th February 2021

Dear Members,

Yesterday (February 24th), we hosted a Customer Leaders Roundtable, focusing on the digital legacy of the pandemic and the permanent changes to business and operating models that may result.

Fourteen leaders in customer-centric roles participated in 90-minutes of discussion, exchanging ideas and experiences.

Thanks to eGain for supporting and providing the thought-leadership content.

Coming Up

We have two events scheduled in March. Check your inbox for invitations. Any member who has not received an invitation and wishes to participate, please drop me an email.

March 16th: Telco and Media Leaders Roundtable

March 25th: Insurance Leaders Roundtable


Members who wish to be added to our People Leaders or Customer Leaders invite lists, please make contact here.

New Members

We are considering new member applications. A-class membership will remain free of charge in 2021. Contact us for qualification criteria.

Best wishes,

Jon Snow