Monday, August 22nd 2022

Dear Members,

I hope you are enjoying a relaxing summer. We are starting to release our autumn agenda. Below is our first two events of the new season:

Thursday, October 13th


Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.

Embracing CX Disruption can prepare your organisation operationally, culturally and digitally for unplanned customer events. Join us and hear from Bruce Swan, General Manager Customer Care and Digital Service at Panasonic, and how Bruce is encouraging CX Disruption to drive customer, business and employee value. We will then debate as we dine and enjoy the evening and each other’s company.

This gathering is by invitation. Check your inbox in the coming weeks.

Tuesday, October 18th


Autumn Customer Experience Seminar

How do high inflation, low or negative economic growth, and falling real-wages impact your customers, their engagement with your brand, their potential to re-purchase, and their customer experience expectations?

How do the same factors impact your employees’ wellbeing and expectations?

Click here to view the invitation brochure.

Kind regards,

Jon Snow


Wednesday, July 20th 2022

Campaign To Help Stop Hunger At Home!

I am delighted to report that on July 5th we successfully delivered the first Hear & Say online leaders’ roundtable discussion, raising money for food banks across the UK.

In total, £1,350 was donated to 9 food banks nominated by the event delegates.

I big thank you to Verint for commissioning the roundtable and enabling donations to the following food banks:

Clayton Baptist Church, Accrington

Fittleworth Food Angels

Haywards Heath Food Bank

Jubilee Food Bank

Leeds South & East Food Bank

Leicester South Food Bank

MK Food Bank

Peterborough Food Bank

Worthing Food Bank

Sponsor A Hear & Say Online Leaders’ Roundtable Discussion

Over the Autumn Winter 22/3 season we are planning further Hear & Say fundraising roundtable events.

The next four will each focus on one of the following leadership roles/functions:

User Experience
Customer Experience
Employee Experience
Digital Experience

If your company is a technology solutions supplier that wishes to engage with senior leaders in the above functions of major brands, we invite you to sponsor a Hear & Say roundtable.

For more information click here.

The commercial brochure and rate card are available on request from