Partners 2022

Verint are experts in providing technology solutions to support the customer engagements and work forces of tomorrow.

Verint’s Knowledge Management software provides a single version of truth across multiple platforms, ensuring accurate knowledge sharing and empowering people and organisations.

From enabling customer facing staff to easily and accurately answer questions to supporting the training and development journey of your staff, Verint ’s Knowledge Management is deployed in the cloud without the need for specialist staff to manage and scale.

NICE is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data.

NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

Connect are the independent communications experts who can transform how your organisation communicates – both internally and externally.

Connect deliver solutions and services that join up employee and customer communications across platforms, across sites and across countries, in three core areas: Contact Centres, Unified Communications and Network Services. Connect provide simple, elegant solutions to the most complex problems.

Every year, Genesys delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences.

Genesys pioneered Experience as a Service so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

UserZoom is the leading Digital User Experience Insights System. Its all-in-one platform, participant recruitment engine and professional services provide the in-depth quantitative and qualitative insights essential to testing, measuring and improving digital product experiences at speed and scale throughout the product development lifecycle.

UserZoom helps businesses connect insights to their most important performance metrics, so they can make confident, customer-focused decisions that drive growth and deliver competitive advantage.

With operations in North America and Europe, the company helps global brands such as Google, Oracle, Aetna, Santander, Kimberly-Clark, and half of the Fortune 100 raise the bar for an outstanding digital experience.

Route 101 is a leading cloud systems integrator, providing hosted and true cloud telecommunications and contact centre solutions. A supplier to worldwide organisations, Route 101 specialises in the implementation and support of true cloud transformation solutions, having built strong relationships with global vendors.

The quality of the solutions Route 101 offer, the strength of their partner and customer relationships, and their emphasis on quality service means Route 101 continues to act as a disruptor within the mid-enterprise space. Route 101 will work with you as a trusted advisor to ensure your solutions meet requirements and help your business to stay connected.

Centrical grew out of the business intelligence (BI) software segment. BI let managers know how employees were doing, but it typically did not convey how to turn manager-led performance insights into employee performance actions.

Since employees were the ones doing the work, Centrical’s vision was to place them at the centre of the process. To share with them insights about their work, to help them improve, be more focused, get better at what they do, as well as make it fun. Along with that, Centrical empowers managers to enable their team members to be more successful with AI-powered, closed-loop coaching that triggers personalized activities that impact individual employee performance and real-time performance visibility. That makes for better coaches and better-performing employees.

Centrical, founded in 2013, is convinced that employees are the centre of business success. We operate from offices in New York City and Israel. And are proud to have an expanding list of enterprise businesses as customers, including Microsoft, Teleperformance, Synchrony Financial, Webhelp, and Swiss Life, among others.