Partners

Verint are experts in providing technology solutions to support the customer engagements and work forces of tomorrow.

Our Knowledge Management soft ware provides a single version of truth across multiple platforms, ensuring accurate knowledge sharing and empowering people and organisations.

From enabling customer facing staff to easily and accurately answer questions to supporting the training and development journey of your staff, Verint ’s Knowledge Management is deployed in the cloud without the need for specialist staff to manage and scale.

NICE is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data.

NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

Teleperformance is the agile business services partner that companies need in this digital world.

For over 40 years, Teleperformance, the global leader in customer experience management, has been connecting customers with the world’s most successful companies.

Teleperformance’s Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion for making it happen.

Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualised interactions over customers’ preferred channels.

Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security, and contact centre solutions help clients and partners overcome the complexity of consumer communications, grow their business, and increase loyalty– all in a fast, secure and reliable way.

Allies

Avoira provides single-source integrated solutions backed by specialist expertise and support services. These embrace unified communications, mobile, VoIP and hosted business telephony and data facilities, networking, IT support and managed support services, digital signage, interactive display, projectors and wireless presentation systems.

Headquartered in Bury and with offices in Bristol, London and Warrington, Avoira provides fluent, single-source solutions backed by specialist expertise and support services.

Avoira expertise spans consultancy, sales, installation and maintenance services across the communication spectrum: from unified communication and collaboration systems and hardware, CX solutions and cloud services, to Wi-Fi networks, IT services, two-way radio systems and security.

Calabrio, the customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite.

Through AI-driven analytics, Calabrio uncovers important customer behaviour, sentiment and reveals vital insights from contact centres worldwide. Organisations choose Calabrio for its ability to understand customer and employee needs and the overall experience provided by the team, from implementation to ongoing support.

Clarabridge helps the world’s leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered text and speech analytics, the Clarabridge experience management platform enables brands to extract actionable insights from every customer interaction in order to grow sales, ensure compliance and increase operational efficiencies.

Hundreds of brands rely on Clarabridge’s technology to listen to their customers and make informed decisions. Clarabridge are passionate about delivering superior customer service and support and helping them improve their customer experience.

Exponential-e provides Cloud, SD-WAN networks, Unified Communications services, and cybersecurity prevention and remediation services delivered over our own 100GigE secure, super-fast business-only network. For more than 18 years, we have invested heavily in expanding our network reach whilst seamlessly integrating our resilient Cloud and Voice infrastructure.

Our capabilities extend to world-class professional and managed IT Services. Today, we have more than 700 employees with the expertise and capabilities to deliver the business solutions and outcomes our clients require.

imimobile provides cloud communications software and services that manage business-critical customer interactions at scale. Our Customer Interaction Management (CIM) suite automates, orchestrates and monitors interactions with disparate back-end systems. This saves time and cuts costs for businesses, while seamlessly connecting to customers on the devices they choose.

imimobile has global offices across the UK, USA, Canada, India and South Africa and was acquired by Cisco in February 2021.

Intradiem provides intelligent automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience.

The company’s patented, AI-powered technology processes the massive data quantities generated by contact centres and back offices and takes immediate action to support both in-centre and remote teams

Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement and Analytics technologies.

Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound, and omnichannel contact processing, strategy planning, resource management and compliance tools for companies of all sizes.

Noetica is a British, privately owned software company headquartered in central London, trading globally and specialising in the development and delivery of customer contact systems. Established in 1997, Noetica helps contact centres of all sizes (from 5 to 1000+ seats) across four continents achieve continuous efficiency improvements.

Noetica’s products provide a unique blend of features including agent productivity tools (such as call scripting, CRM and campaign management), patented outbound dialler technologies and a contact centre telephony solution (complete with ACD, IVR and call recording) making it one of the most comprehensive software platforms for customer contact today.

Route 101 is a leading cloud systems integrator, providing hosted and true cloud telecommunications and contact centre solutions. A supplier to worldwide organisations, Route 101 specialises in the implementation and support of true cloud transformation solutions, having built strong relationships with global vendors.

The quality of the solutions Route 101 offer, the strength of their partner and customer relationships, and their emphasis on quality service means Route 101 continues to act as a disruptor within the mid-enterprise space. Route 101 will work with you as a trusted advisor to ensure your solutions meet requirements and help your business to stay connected.

Sensée helps well-known UK organisations — such as government agencies, Bupa and Allianz Partners — improve their business performance and provide brilliant customer service. Uniquely, our award-winning team of over 1300 service advisers (as well as our support and management staff) are employed and work entirely from home, handling enquiries over the phone as well as via email, webchat, text and social media.

Sensée’s UK-wide recruitment reach and remote employee-centric ecosystem create accessible careers for people anywhere, and sustainability for our planet and communities…. while our secure working practices ensure that we are FCA authorised as well as ISO accredited.