Events

Directors Club® Tomorrow’s World

A Monthly Webinar Series For Customer-Centric Leaders

Follow how social distancing measures are impacting how customers and brands communicate as we move from lockdown to a new normality over the coming months.

Ep 1: Thursday, June 4th, 11am – 11.45am BST

Ep 2: Thursday, July 2nd, 11am – 11.45am BST

Ep 3: Thursday, August 6th, 11am – 11.45am BST

Ep 4: Thursday, September 3rd, 11am – 11.45am BST

Ep 5: Thursday, October 1st, 11am – 11.45am BST

Register here as a series delegate.

The logon link for each episode will be emailed to registrants 3-working days before the above dates.

Sponsored by TTEC

VIRTUAL SEMINAR

Tuesday, July 21st, 2pm – 3pm BST

Online virtual seminar using GoToWebinar

Work-At-Home Best Practices

How to Measure and Manage Agent Performance, Wherever They Work

By invitation

Sponsored by SYKES

Directors Club® Good Ideas Exchange | Customer Contact

A roundtable discussion via video conference with 10 customer contact leaders and stakeholders.

Thursday, July 30th, 2.30pm – 3.45pm BST

At-Home or In-Centre? Deciding Who Works Where & When

An open discussion where participants share ideas in the spirit of “we’re all in this together.”

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by NICE