Events

VIRTUAL SEMINAR

Wednesday, September 30th, 2pm – 3pm BST

Online virtual seminar using GoToWebinar

Future Of Customer Service: Cross-Industry Perspectives On Changing Customer Expectations

This expert panel discussion brings together leaders from Technology, Consumer Electronics and the FMCG vertical, to share their perspectives on meeting customer expectations through customer service.

Free of charge. Open to all. Register here

Sponsored by SYKES

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 customer-centric leaders

Thursday, October 1st, 10.30am – 12pm BST

Tomorrow’s World | 5-years Ahead | The Evolution of Customer Service

A future-focused debate on how customer service delivery may evolve across industries in response to post-pandemic changes in customer behaviours and expectations

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by TTEC

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 customer-centric leaders

Tuesday, October 6th, 10.30am – 12pm BST

Next In Digital | Transforming Messaging for Customer Engagement

Messaging is the communication channel of choice for Millennials and Gen-Zs. Gen-Xs and Boomers are not far behind. Wherever you are on the journey of embracing Messaging as a business communication channel, join us and listen, learn and share ideas, experiences and expectations with likeminded professionals.

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by eGain