Events

VIRTUAL SEMINAR

Tuesday, December 1st, 2pm – 3pm GMT

Online virtual seminar using GoToWebinar

Future Of Customer Service: Cross-Industry Perspectives On Changing Customer Expectations

This expert panel discussion brings together leaders from Healthcare, Consumer Electronics, and Banking to share their perspectives on meeting customer expectations through customer service.

Free of charge and open to all

Register here

Sponsored by SYKES

VIRTUAL WORKSHOP

A leaders’ workshop via video conference

Thursday, December 3rd, 10.30am – 11.30am GMT

Tomorrow’s world: EMEA CX Trends – The 2021 Edition

6 trends for navigating the new customer and employee landscape. Plus, 5 simple ways to be future ready in 2021

The virtual workshop format features 30-minutes expert presentation and 25-minutes Q&A. No delegate preparation required

For members and invited guests

By invitation

Sponsored by TTEC

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 Customer Service leaders and stakeholders

Tuesday, December 8th, 10.30am – 12pm GMT

Customer Service 2021 and Beyond

A gathering of the UK’s foremost customer service practitioners

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by SYKES

VIRTUAL WORKSHOP

A leaders’ workshop via video conference

Thursday, December 10th, 11am – 12pm GMT

Prepare Now for the New Beginning | Digital Customer Engagement in the Post-Vaccine Era

Learn how to do more with digital. More with digital self-service. More with digital choice. More with proactive digital service

The virtual workshop format features 30-minutes expert presentation and 25-minutes Q&A. No delegate preparation required

For members and invited guests

By invitation

Sponsored by eGain