Events

BREAKFAST BUSINESS SCHOOL

A 90-minute roundtable discussion via video conference

Tuesday, September 28th at 8am – 9.30am BST

Changing Customer Expectations and the Role of “Purpose” in Customer Engagement, Acquisition and Retention

This session will bring together senior customer-centric leaders in banking, financial services and insurance and seek to understand “purpose” and its growing influence over customers’ expectations and decision-making.

For members and invited guests

By invitation

Sponsored by Medallia

BREAKFAST BUSINESS SCHOOL

A 90-minute roundtable discussion via video conference

Tuesday, October 19th at 8am – 9.30am BST

Digitalise Compliance to Arrest Grey Money. But How?

This session will bring together senior leaders with a stakeholding in the compliance process and its performance, for an informal and relaxed conversation about how to create a future-ready compliance operation, enabled by technology-led digital process improvement.

For members and invited guests

By invitation

Sponsored by WNS

BREAKFAST BUSINESS SCHOOL

A 90-minute roundtable discussion via video conference

Tuesday, November 2nd at 8am – 9.30am GMT

How To Sensitively Introduce Robotics Into The Contact Centre

This session will bring together senior customer-centric leaders for a knowledge- and ideas-sharing session on building the business case, gaining the leadership buy-in, and managing the cultural change necessary to implement robotic process automation for customer service.

For members and invited guests

By invitation

Sponsored by NICE