Events

VIRTUAL WORKSHOP

A one-hour workshop via video conference with up to 20 customer-centric leaders

Tuesday, January 26th, 2pm – 3pm GMT

Hybrid Working: How can organisations move from necessity to powerful choice?

Discover how customer and contact centres are transforming their approach

For members and invited guests

By invitation

Sponsored by Verint

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 people-centric leaders

Thursday, February 11th, 10.30am – 12pm GMT

New Ways of Working: How are organisations tackling the challenge of the dispersed, hybrid workforce of the future?

The Chatham House Rule will be invoked and there will be no audience or distributed recording

For members and invited guests

By invitation

Sponsored by Verint

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 customer-centric leaders

Wednesday, February 24th, 11am – 12.30pm GMT

What Will Be The Digital Legacy Of This Pandemic?

Explore the pandemic’s digital legacy from the interconnected perspectives of customer engagement, interaction and service

The Chatham House Rule will be invoked and there will be no audience or distributed recording