Events

WINNER’S WEBINAR | JACADA

Showcasing the winners of the UK National Innovation Awards 2020

Thursday, October 22nd, 1pm – 2pm BST

Presenting Jacada, winner of the Innovations In Customer Interaction Automation category

Session title:

Crack the Code on Contact Centre Automation: Top 5 Agent Assist Tools for 2021

Free of charge and open to all

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 customer-centric leaders

Tuesday, November 10th, 2pm – 3.30pm GMT

Are we at a “Digital-Now or Die” tipping point for customer service delivery?

Delivering on the digital urgency for customer service in the pandemic-era and beyond

The Chatham House Rule will be invoked and there will be no audience or distributed recording

For members and invited guests

By invitation

Sponsored by eGain

WINNER’S WEBINAR | ALCATEL-LUCENT ENTERPRISE

Showcasing the winners of the UK National Innovation Awards 2020

Tuesday, November 17th, 11am – 12pm GMT

Presenting Alcatel-Lucent Enterprise, winner of the Collaboration & Internal Communication category

Session title:

From “Digital Transformation” to “Digital Innovation”

Free of charge and open to all