BREAKFAST BUSINESS SCHOOL
Thursday, December 7th 8.30am-10am
AI Use Cases: Superpowering Customer Journeys
Online via Video Conference
Supported by Servicenow
© Directors Club World. The ‘Directors Club’ words and associated logos are trademarks. All rights reserved. No reproduction or modification without written permission of the Directors Club World Limited.
BREAKFAST BUSINESS SCHOOL
Wednesday, December 6th
Teas, Coffees, Juices & Breakfast Canapés from 8.30am
Agenda from 9am until 10.30am
Informal Networking until 11am
The Private Room at The Ivy, 1-5 West St, London WC2H 9NQ
AI Use Cases: Superpowering Customer Journeys
Supported by Servicenow
© Directors Club World. The ‘Directors Club’ words and associated logos are trademarks. All rights reserved. No reproduction or modification without written permission of the Directors Club World Limited.
ANNUAL BREAKFAST
Tuesday, November 28th
Teas, Coffees, Juices & Breakfast Canapés from 8.30am
Agenda from 9am until 10.30am
Informal Networking until 11am
The Private Room at The Ivy, 1-5 Wes t St, London WC2H 9NQ
When High-Tech Meets High-Touch: How to use the strength of Generative AI to improve the customer and agent experience
Supported by Teleperformance
© Directors Club World. The ‘Directors Club’ words and associated logos are trademarks. All rights reserved. No reproduction or modification without written permission of the Directors Club World Limited.
ANNUAL DINNER
Customer Loyalty Leaders & Stakeholders
Thursday, November 16th
Reception at 6.30pm
Dinner at 7pm
Coffee at 9pm
Carriages at 10.30pm
The Pelican Room, The Ivy Victoria, 66 Victoria St, SW1E 6SQ
Finding The CX Balance: How to deliver customer loyalty when costs and expectations are rising
Supported by Foundever
© Directors Club World. The ‘Directors Club’ words and associated logos are trademarks. All rights reserved. No reproduction or modification without written permission of the Directors Club World Limited.
BREAKFAST BUSINESS SCHOOL
Wednesday, November 15th 8.30am-10am
Brilliant Bots, Clever AI and Seamless Automation – The Key Ingredients for Winning with Digital Customer Experience
Online via Video Conference
Supported by Verint
© Directors Club World. The ‘Directors Club’ words and associated logos are trademarks. All rights reserved. No reproduction or modification without written permission of the Directors Club World Limited.
LEADERS BREAKFAST
Tuesday, November 7th
Teas, Coffees, Juices & Breakfast Canapés from 8.30am
Agenda from 9am until 10.30am
Informal Networking until 11am
The Private Room at The Ivy, 1-5 West St, London WC2H 9NQ
What ChatGPT can teach us about customer interaction excellence
Supported by NICE
© Directors Club World. The ‘Directors Club’ words and associated logos are trademarks. All rights reserved. No reproduction or modification without written permission of the Directors Club World Limited.
NATIONAL LEADERS ROUNDTABLE
Wednesday, October 18th 8.30am-10am
Finding The CX Balance: How to deliver customer loyalty when costs and expectations are rising
Delegate Introductions
Topic-defining Seminar
Leaders Roundtable Discussion
Online via Video Conference
By invitation
Supported by Foundever
© Directors Club World. The ‘Directors Club’ words and associated logos are trademarks. All rights reserved. No reproduction or modification without written permission of the Directors Club World Limited.
NATIONAL LEADERS ROUNDTABLE
Tuesday, October 17th 8.30am-10am
Beyond The Hype: Using AI to deliver digital CX excellence
Delegate Introductions
Scene-setting Presentation
Leaders Roundtable Discussion
Online via Video Conference
By invitation
Supported by NICE
© Directors Club World. The ‘Directors Club’ words and associated logos are trademarks. All rights reserved. No reproduction or modification without written permission of the Directors Club World Limited.
BREAKFAST BUSINESS SCHOOL
Wednesday, October 11th 8.30am-10am
Brilliant Bots, Clever AI and Seamless Automation – The Key Ingredients for Winning with Digital Customer Experience
Online via Video Conference
Supported by Verint
© Directors Club World. The ‘Directors Club’ words and associated logos are trademarks. All rights reserved. No reproduction or modification without written permission of the Directors Club World Limited.
LEADERS BREAKFAST
The Annual Customer & Employee Experience Leaders Breakfast.
Thursday, September 28th
Teas, Coffees, Juices & Breakfast Canapés from 8.30am
Agenda from 9am until 10.30am
Informal Networking until 11am
The Private Room at The Ivy, 1-5 West St, London WC2H 9NQ
When High-Tech Meets High-Touch: How to use the strength of Generative AI to improve the customer and employee experience
By Invitation
Supported by Teleperformance
© Directors Club World. The ‘Directors Club’ words and associated logos are trademarks. All rights reserved. No reproduction or modification without written permission of the Directors Club World Limited.
LEADERS BREAKFAST
The Annual Public Sector Technology Leaders Breakfast.
Wednesday, September 27th
Teas, Coffees, Juices & Breakfast Canapés from 8.30am
Agenda from 9am until 10.30am
Informal Networking until 11am
The Private Room at The Ivy, 1-5 West St, London WC2H 9NQ
Big Data, Big Outcomes: How analytics can transform public services and improve citizens’ lives
By Invitation
Supported by AWS and Colibri Digital (part of the Nasstar Group)
© Directors Club World. The ‘Directors Club’ words and associated logos are trademarks. All rights reserved. No reproduction or modification without written permission of the Directors Club World Limited.
CUSTOMER EXPERIENCE LIVE SHOW UK 2023
The UK’s premier CX leaders’ conference
September 26th & 27th
Hilton Syon London
Directors Club is proud to be a Strategic Partner
© Directors Club World. The ‘Directors Club’ words and associated logos are trademarks. All rights reserved. No reproduction or modification without written permission of the Directors Club World Limited.
© Directors Club World. The ‘Directors Club’ words and associated logos are trademarks. All rights reserved. No reproduction or modification without written permission of the Directors Club World Limited.