Autumn Term 2023

BREAKFAST BUSINESS SCHOOL

Thursday, December 7th 8.30am-10am

AI Use Cases: Superpowering Customer Journeys

Online via Video Conference

Request an invitation

Supported by Servicenow

BREAKFAST BUSINESS SCHOOL

Wednesday, December 6th

Teas, Coffees, Juices & Breakfast Canapés from 8.30am
Agenda from 9am until 10.30am
Informal Networking until 11am

The Private Room at The Ivy, 1-5 West St, London WC2H 9NQ

AI Use Cases: Superpowering Customer Journeys

Request an invitation

Supported by Servicenow

ANNUAL BREAKFAST

Tuesday, November 28th

Teas, Coffees, Juices & Breakfast Canapés from 8.30am
Agenda from 9am until 10.30am
Informal Networking until 11am

The Private Room at The Ivy, 1-5 Wes t St, London WC2H 9NQ

When High-Tech Meets High-Touch: How to use the strength of Generative AI to improve the customer and agent experience

Request an invitation

Supported by Teleperformance

ANNUAL DINNER

Customer Loyalty Leaders & Stakeholders

Thursday, November 16th

Reception at 6.30pm
Dinner at 7pm
Coffee at 9pm
Carriages at 10.30pm

The Pelican Room, The Ivy Victoria, 66 Victoria St, SW1E 6SQ

Finding The CX Balance: How to deliver customer loyalty when costs and expectations are rising

Request an invitation

Supported by Foundever

BREAKFAST BUSINESS SCHOOL

Wednesday, November 15th 8.30am-10am

Brilliant Bots, Clever AI and Seamless Automation – The Key Ingredients for Winning with Digital Customer Experience

Online via Video Conference

Request an invitation

Supported by Verint

LEADERS BREAKFAST

Tuesday, November 7th

Teas, Coffees, Juices & Breakfast Canapés from 8.30am
Agenda from 9am until 10.30am
Informal Networking until 11am

The Private Room at The Ivy, 1-5 West St, London WC2H 9NQ

What ChatGPT can teach us about customer interaction excellence

Request an invitation

Supported by NICE

NATIONAL LEADERS ROUNDTABLE

Wednesday, October 18th 8.30am-10am

Finding The CX Balance: How to deliver customer loyalty when costs and expectations are rising

Delegate Introductions
Topic-defining Seminar
Leaders Roundtable Discussion

Online via Video Conference

By invitation

Supported by Foundever

NATIONAL LEADERS ROUNDTABLE

Tuesday, October 17th 8.30am-10am

Beyond The Hype: Using AI to deliver digital CX excellence

Delegate Introductions
Scene-setting Presentation
Leaders Roundtable Discussion

Online via Video Conference

By invitation

Supported by NICE

BREAKFAST BUSINESS SCHOOL

Wednesday, October 11th 8.30am-10am

Brilliant Bots, Clever AI and Seamless Automation – The Key Ingredients for Winning with Digital Customer Experience

Online via Video Conference

Request an invitation

Supported by Verint

LEADERS BREAKFAST

The Annual Customer & Employee Experience Leaders Breakfast.

Thursday, September 28th
Teas, Coffees, Juices & Breakfast Canapés from 8.30am
Agenda from 9am until 10.30am
Informal Networking until 11am

The Private Room at The Ivy, 1-5 West St, London WC2H 9NQ

When High-Tech Meets High-Touch: How to use the strength of Generative AI to improve the customer and employee experience

By Invitation

Supported by Teleperformance

LEADERS BREAKFAST

The Annual Public Sector Technology Leaders Breakfast.

Wednesday, September 27th
Teas, Coffees, Juices & Breakfast Canapés from 8.30am
Agenda from 9am until 10.30am
Informal Networking until 11am

The Private Room at The Ivy, 1-5 West St, London WC2H 9NQ

Big Data, Big Outcomes: How analytics can transform public services and improve citizens’ lives

By Invitation

Supported by AWS and Colibri Digital (part of the Nasstar Group)

CUSTOMER EXPERIENCE LIVE SHOW UK 2023

The UK’s premier CX leaders’ conference

September 26th & 27th

Hilton Syon London

Register Now

Directors Club is proud to be a Strategic Partner