Summer Term 2021

BREAKFAST BUSINESS SCHOOL

A one-hour webinar for customer-centric leaders

Tuesday, May 25th, 8.30am – 9.30am BST

How To Transform IVR Experiences With Digitalisation & AI

Learn how to improve the IVR experience without throwing away your expensive, legacy IVR systems. In short, discover how to modernise your IVR with digitalisation and AI.

For members and invited guests

By invitation

Sponsored by eGain

DISCOVER & DISCUSS

A 30-minute webinar for customer-centric leaders, followed by a 45-minute roundtable discussion (optional)

Wednesday, June 9th

Seminar: 10.30am – 11am BST
Roundtable: 11am – 11.45am BST

How Modern CX Programs Are Breaking Down Departmental and Data Silos For Improved Customer Outcomes

Discover and discuss how data-driven organisations are focused on improving productivity and customer experiences across all customer touchpoints.

For members and invited guests

By invitation

Sponsored by NICE

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 insurance industry leaders

Thursday, June 17th, 10.30am – 12pm BST

There is a Unique Opportunity Now to Evolve “The Insurance Company” for a Technology-focused Future

Agree? Disagree? Discuss

The Chatham House Rule will be invoked and there will be no audience or distributed recording

For members and invited guests

By invitation

Sponsored by NICE

BREAKFAST BUSINESS SCHOOL

A 45-minute Virtual Seminar for customer-centric leaders

Tuesday, July 13th, 8.15am – 9am BST

How To Transform IVR Experiences With Digitalisation & AI

Learn how to improve the IVR experience without throwing away your expensive, legacy IVR systems. In short, discover how to modernise your IVR with digitalisation and AI

For members and invited guests

By invitation

Sponsored by eGain