BREAKFAST BUSINESS SCHOOL
A one-hour webinar for customer-centric leaders
Tuesday, May 25th, 8.30am – 9.30am BST
How To Transform IVR Experiences With Digitalisation & AI
Learn how to improve the IVR experience without throwing away your expensive, legacy IVR systems. In short, discover how to modernise your IVR with digitalisation and AI.
For members and invited guests
By invitation
Sponsored by eGain
DISCOVER & DISCUSS
A 30-minute webinar for customer-centric leaders, followed by a 45-minute roundtable discussion (optional)
Wednesday, June 9th
Seminar: 10.30am – 11am BST
Roundtable: 11am – 11.45am BST
How Modern CX Programs Are Breaking Down Departmental and Data Silos For Improved Customer Outcomes
Discover and discuss how data-driven organisations are focused on improving productivity and customer experiences across all customer touchpoints.
For members and invited guests
By invitation
Sponsored by NICE
VIRTUAL ROUNDTABLE
A roundtable discussion via video conference with 10 insurance industry leaders
Thursday, June 17th, 10.30am – 12pm BST
There is a Unique Opportunity Now to Evolve “The Insurance Company” for a Technology-focused Future
Agree? Disagree? Discuss
The Chatham House Rule will be invoked and there will be no audience or distributed recording
For members and invited guests
By invitation
Sponsored by NICE
BREAKFAST BUSINESS SCHOOL
A 45-minute Virtual Seminar for customer-centric leaders
Tuesday, July 13th, 8.15am – 9am BST
How To Transform IVR Experiences With Digitalisation & AI
Learn how to improve the IVR experience without throwing away your expensive, legacy IVR systems. In short, discover how to modernise your IVR with digitalisation and AI
For members and invited guests
By invitation
Sponsored by eGain
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