GOOD IDEAS EXCHANGE
A roundtable discussion via video conference with 10 customer contact leaders and stakeholders.
Thursday, July 30th, 2.30pm – 3.45pm BST
At-Home or In-Centre? Deciding Who Works Where & When
An open discussion where participants share ideas in the spirit of “we’re all in this together.”
The Chatham House Rule will be invoked and there will be no audience or distributed recording.
For members and invited guests
By invitation
Sponsored by NICE
VIRTUAL SEMINAR
Tuesday, July 21st, 2pm – 3pm BST
Online virtual seminar using GoToWebinar
Work-At-Home Best Practices
How to Measure and Manage Agent Performance, Wherever They Work
Open to all
Sponsored by SYKES
Directors Club® Good Ideas Exchange | Customer Contact
A roundtable discussion via video conference with 10 customer contact leaders and stakeholders.
Tuesday, June 30th, 2.30pm – 3.45pm BST
At-Home or In-Centre? Deciding Who Works Where & When
An open discussion where participants share ideas in the spirit of “we’re all in this together.”
The Chatham House Rule will be invoked and there will be no audience or distributed recording.
For members and invited guests
By invitation
Sponsored by NICE
Directors Club® Good Ideas Exchange | Customer Contact
A roundtable discussion via video conference with 10 customer contact leaders and stakeholders.
Wednesday, June 24th, 1.45pm – 3pm BST
At-Home or In-Centre? Deciding Who Works Where & When
An open discussion where participants share ideas in the spirit of “we’re all in this together.”
The Chatham House Rule will be invoked and there will be no audience or distributed recording.
For members and invited guests
By invitation
Sponsored by NICE
VIRTUAL SEMINAR
Tuesday, June 23rd, 2pm – 3pm BST
Online virtual seminar using GoToWebinar
After The Unlocking, Who Works Where?
How To Decide Who Stays At Home And Who Returns To The Contact Centre
By invitation
Sponsored by SYKES
Directors Club® Big Group Hug | Resource Planning & Forecasting Leaders
A roundtable discussion via video conference with 10 resource planning and forecasting leaders.
Thursday, June 18th 1.45pm – 3pm BST
Preparing To Bounce Back:
Planning for and navigating towards a new normality
An open discussion where participants suggest the topics and help each other in the spirit of “we’re all in this together.”
The Chatham House Rule will be invoked and there will be no audience or distributed recording.
For members and invited guests
By invitation
Directors Club® Big Group Hug | Customer Operations Leaders
A roundtable discussion via video conference with 10 customer operations leaders.
Tuesday, June 16th 1.45pm – 3pm BST
Preparing To Bounce Back:
Planning for and navigating towards a new normality
An open discussion where participants suggest the topics and help each other in the spirit of “we’re all in this together.”
The Chatham House Rule will be invoked and there will be no audience or distributed recording.
For members and invited guests
By invitation
Directors Club® Big Group Hug | People Leaders
A roundtable discussion via video conference with 10 people leaders.
Thursday, June 11th 1.45pm – 3pm BST
Preparing To Bounce Back:
Planning for and navigating towards a new normality
An open discussion where participants suggest the topics and help each other in the spirit of “we’re all in this together.”
The Chatham House Rule will be invoked and there will be no audience or distributed recording.
For members and invited guests
By invitation
Directors Club® Big Group Hug | Customer Service Leaders
A roundtable discussion via video conference with 10 customer service leaders.
Tuesday, June 9th 1.45pm – 3pm BST
Preparing To Bounce Back:
Planning for and navigating towards a new normality
An open discussion where participants suggest the topics and help each other in the spirit of “we’re all in this together.”
The Chatham House Rule will be invoked and there will be no audience or distributed recording.
For members and invited guests
By invitation
Directors Club® Tomorrow’s World
A Monthly Webinar Series For Customer-Centric Leaders
Follow how social distancing measures are impacting how customers and brands communicate as we move from lockdown to a new normality over the coming months.
Ep 1: Thursday, June 4th, 11am – 11.45am BST
Ep 2: Thursday, July 2nd, 11am – 11.45am BST
Ep 3: Thursday, August 6th, 11am – 11.45am BST
Ep 4: Thursday, September 3rd, 11am – 11.45am BST
Ep 5: Thursday, October 1st, 11am – 11.45am BST
The logon link for each episode will be emailed to registrants 3-working days before the above dates.
Sponsored by TTEC
Directors Club® Big Group Hug | Customer Experience Leaders
A roundtable discussion via video conference with 10 customer experience leaders.
Thursday, May 21st 1.45pm – 3pm BST
Preparing To Bounce Back:
Planning for and navigating towards a new normality
An open discussion where participants suggest the topics and help each other in the spirit of “we’re all in this together.”
The Chatham House Rule will be invoked and there will be no audience or distributed recording.
For members and invited guests
By invitation
VIRTUAL SEMINAR
Tuesday, May 19th, 2pm – 3pm BST
Online virtual seminar using GoToWebinar
Success In Moving Your Customer Service Team To Work At Home (WAH)
An educational introduction to success in WAH customer service
Watch the video recording of this seminar now
Sponsored by SYKES
VIRTUAL ROUNDTABLE
Thursday, April 30th, 2pm – 3.30pm BST
Online virtual roundtable discussion using GoToMeeting
Human Resource Leaders Sharing Experiences
A collective pooling of insights and successes navigating the now and planning for the new normal to come
By invitation
Sponsored by Anaplan
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