Summer Term 2019

VIRTUAL ROUNDTABLE

Thursday, April 30th, 2pm – 3.30pm BST

Online virtual roundtable discussion using GoToMeeting

Human Resource Leaders Sharing Experiences

A collective pooling of insights and successes navigating the now and planning for the new normal to come

By invitation

Sponsored by Anaplan

VIRTUAL SEMINAR

Tuesday, May 19th, 2pm – 3pm BST

Online virtual seminar using GoToWebinar

Success In Moving Your Customer Service Team To Work At Home (WAH)

An educational introduction to success in WAH customer service

Watch the video recording of this seminar now

Sponsored by SYKES

Directors Club® Big Group Hug | Customer Experience Leaders

A roundtable discussion via video conference with 10 customer experience leaders.

Thursday, May 21st 1.45pm – 3pm BST

Preparing To Bounce Back:
Planning for and navigating towards a new normality

An open discussion where participants suggest the topics and help each other in the spirit of “we’re all in this together.”

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Directors Club® Big Group Hug | Customer Service Leaders

A roundtable discussion via video conference with 10 customer service leaders.

Tuesday, June 9th 1.45pm – 3pm BST

Preparing To Bounce Back:
Planning for and navigating towards a new normality

An open discussion where participants suggest the topics and help each other in the spirit of “we’re all in this together.”

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Directors Club® Big Group Hug | People Leaders

A roundtable discussion via video conference with 10 people leaders.

Thursday, June 11th 1.45pm – 3pm BST

Preparing To Bounce Back:
Planning for and navigating towards a new normality

An open discussion where participants suggest the topics and help each other in the spirit of “we’re all in this together.”

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Directors Club® Big Group Hug | Customer Operations Leaders

A roundtable discussion via video conference with 10 customer operations leaders.

Tuesday, June 16th 1.45pm – 3pm BST

Preparing To Bounce Back:
Planning for and navigating towards a new normality

An open discussion where participants suggest the topics and help each other in the spirit of “we’re all in this together.”

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Directors Club® Big Group Hug | Resource Planning & Forecasting Leaders

A roundtable discussion via video conference with 10 resource planning and forecasting leaders.

Thursday, June 18th 1.45pm – 3pm BST

Preparing To Bounce Back:
Planning for and navigating towards a new normality

An open discussion where participants suggest the topics and help each other in the spirit of “we’re all in this together.”

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

VIRTUAL SEMINAR

Tuesday, June 23rd, 2pm – 3pm BST

Online virtual seminar using GoToWebinar

After The Unlocking, Who Works Where?

How To Decide Who Stays At Home And Who Returns To The Contact Centre

By invitation

Sponsored by SYKES

Directors Club® Good Ideas Exchange | Customer Contact

A roundtable discussion via video conference with 10 customer contact leaders and stakeholders.

Wednesday, June 24th, 1.45pm – 3pm BST

At-Home or In-Centre? Deciding Who Works Where & When

An open discussion where participants share ideas in the spirit of “we’re all in this together.”

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by NICE

Directors Club® Good Ideas Exchange | Customer Contact

A roundtable discussion via video conference with 10 customer contact leaders and stakeholders.

Tuesday, June 30th, 2.30pm – 3.45pm BST

At-Home or In-Centre? Deciding Who Works Where & When

An open discussion where participants share ideas in the spirit of “we’re all in this together.”

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by NICE