AWARD WINNER’S WEBINAR
Tuesday, June 25th 1pm – 2pm BST
Online using GoToWebinar
How To Deliver Always-on Multilingual Customer Support At Scale | Winner Of The 2019 UK National Innovation Award
Join the webinar to learn from senior leaders at Concentrix and Unbabel about the impact of always-on, multilingual support on your operational model.
All are welcome
AWARD WINNER’S WEBINAR
Thursday, June 18th 1pm – 2pm BST
Online using GoToWebinar
How To Deliver Individual Experiences To Anonymous Website Visitors | Winner Of The 2019 UK National Innovation Award
Join us for this webinar as Personify XP demonstrate how you can deliver personalised experiences to anonymous website visitors.
All are welcome
AWARD WINNER’S WEBINAR
Thursday, June 6th 1pm – 2pm BST
Online using GoToWebinar
How To Create “Super-Agents” By Giving Each Human A Robot Smart-Assistant | Winner Of The 2019 UK National Innovation Award
Join us for this webinar as Jacada highlight some of the innovative features and introductory use cases delivered through the Smart Agent Assistant.
All are welcome
BREAKFAST WORKSHOP
Wednesday, June 5th, 8.30am – 10.30am
The Private Room at The Ivy, 1-5 West Street, London, WC2H 9NQ
How To Engage & Communicate With Generation Z
This gathering of customer-centric leaders will seek to understand the emerging Generation Z, half of whom are now aged 18-24, their perception of brands and how they wish to communicate.
By invitation
Sponsored by Odigo
BREAKFAST ROUNDTABLE
Wednesday, May 22nd, 8.30am – 10.30am
The Private Room at The Ivy, 1-5 West Street, London, WC2H 9NQ
Managing Change: Embracing The Disruptors Of Insurance Customer Experience
This gathering of insurance leaders will discuss how to embrace CX disruptors to ensure customer experience remains a key differentiator
By invitation
Sponsored by Webhelp
BREAKFAST SEMINAR
Tuesday, May 21st, 8.30am – 10.30am
The Private Room at The Ivy, 1-5 West Street, London, WC2H 9NQ
How Can Organisations Align Online & Offline Customer Experience?
Join this gathering of stakeholders in customer and digital experience to hear success stories in online-offline CX convergence, along with the latest market trends
By invitation
Sponsored by Teleperformance
BREAKFAST BUSINESS SCHOOL
Thursday, May 9th, 8.30am – 10am
The Ivy Club, 9 West Street, London, WC2H 9NE
Scaling Customer Service To Facilitate High Customer Growth
Scaling-up Customer Service In High-Growth and Hyper-Growth Companies To Deliver Consistent Customer Experience Across The Growth Curve
By invitation
Sponsored by SYKES
BREAKFAST BUSINESS SCHOOL
Wednesday, April 3rd, 8.30am – 10am
The Ivy Club, 9 West Street, London, WC2H 9NE
CX, Heal Thyself
Why Your Most Important Customer Is Your Employee
By invitation
Sponsored by TTEC
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