Summer Term 2018
BREAKFAST BUSINESS SCHOOL
Tuesday, April 17th, 8.30am – 10am
The Private Room at The Ivy, Soho London
Defining & Understanding Autonomous CX
A Keystone In The Digital Transformation of Customer Service Operations
By invitation
Sponsored by Jacada
BREAKFAST BUSINESS SCHOOL
Thursday, April 26th, 8.30am – 10am
The Ivy Club, Soho London
Human & Digital Collide
How to create brand ambassadors by bringing humanity to digital cross-channel interactions
By invitation
Sponsored by TTEC
CUSTOMER OBSESSIVES’ LONDON COLLECTIVE
Thursday, May 3rd, 8.30am – 10.30am
The Private Room at The Ivy, Soho London
Breakfast Roundtable Discussion
Person-to-Person Customer Interaction Will Survive and Prosper in the Post-AI World
By invitation
Sponsored by Genesys
INNOVATION EXCHANGE WEBINAR
Wednesday, May 9th 1pm – 2pm BST
Live Online Via GoToWebinar
Building a Foundation for Transformative Self-Service
Free of charge. All are welcome
Sponsored by Coveo
BREAKFAST BUSINESS SCHOOL
Wednesday, May 16th, 8.30am – 10am
The Ivy Club, Soho London
Managing High-Season Customer Service: Don’t Let Demand Peaks Become CX Troughs
How to successfully scale support capacity for high-season and demand spikes, whilst controlling costs and meeting customer experience objectives
By invitation
Sponsored by SYKES
BREAKFAST BUSINESS SCHOOL
Tuesday, May 22nd, 8.30am – 10am
South Terrace Lounge at the King Street Townhouse, Manchester.
Contact Centre Customer Experience: Every agent empowered. Every call an opportunity
Strategic thought leadership and case study examples of how companies are leveraging CX to empower agents and delight customers
By invitation
Sponsored by Medallia
LEADERS’ BREAKFAST ROUNDTABLE
Thursday, June 14th 8.30am – 10.30am
The Ethics Of Automation: Striking A Balance Between Human & Automated Customer Service
The Private Room at The Ivy, West Street, London
By invitation
Sponsored by Genesys
WINNER’S WEBINAR
Voice Of The Customer Category: UK National Innovation Awards
Thursday, June 28th 1pm – 1.45pm
The Next Evolution In Surveys: AI, Chatbots and the Power of Conversations
Showcasing Wizu
