Summer Term 2017

AWARD WINNER’S BREAKFAST & BRIEFING

Wednesday, July 5th 8.30am – 10am

The Ivy Club, Soho, London

Shrinking The Contact Centre: Reduce Inbound Call Volumes Through Deflection To Digital

By invitation

Featuring insight and knowhow from Jacada

CHANGING CUSTOMER ECONOMICS DINNER & DEBATE

Thursday, June 29th 6.30pm – 9.30pm

Roux At The Landau, The Langham Hotel, London

Can We Afford To Talk To Our Customers Anymore? The Changing Economics Of Customer Interaction

By invitation

Sponsored by Genesys

TRAVEL LEADERSHIP DINNER & DEBATE

Thursday, June 22nd 6.30pm – 9.30pm

Roux At The Landau, The Langham Hotel, London

Digital Is De-Humanising Travel: What Is The Future Role Of People In Customer Interaction Within Travel?

By invitation

Sponsored by Webhelp

LAUNCH EVENT – CUSTOMER OBSESSIVES’ LONDON COLLECTIVE™

Thursday, June 22nd 8.30am – 10am

The Ivy Club, Soho, London

The AO.com Story Told By David Atherton: A Case Study In Achieving Excellence In Customer Experience & Employee Engagement

By invitation

Sponsored by Genesys

CHANGING CUSTOMER ECONOMICS DINNER & DEBATE

Thursday, June 15th 6.30pm – 9.30pm,

Roux At The Landau, The Langham Hotel, London

Can We Afford To Talk To Our Customers Anymore? The Changing Economics Of Customer Interaction

By invitation

Sponsored by Genesys

NEW EXCLUSIVE RESEARCH WEBINAR

Thursday, June 8th 1pm – 2pm

Online via GoToWebinar

“The People Factor” Understanding the Future Nature of Work in Customer Service

Arceeb Moughal, Director of Commercial, Kura

Mike Havard, Director, Ember Services

For further information on this topic please click here

CHANGING CUSTOMER ECONOMICS DINNER & DEBATE

Thursday, May 18th 6.30pm – 9.30pm

Claridge’s Hotel, London

Can We Afford To Talk To Our Customers Anymore? The Changing Economics Of Customer Interaction

Sponsored by Genesys

BUSINESS CHALLENGE BREAKFAST & BRIEFING

Wednesday, May 17th 8.30am – 10am

The Ivy Club, Soho, London

Delivering Multilingual, Cross-border Digital Customer Service Consistently and Efficiently

LIVE CHAT INNOVATION WINNER’S WEBINAR

Showcasing IPsoft

Tuesday, May 9th 1pm – 1.45pm

Online via GoToWebinar

How Can Cognitive Virtual Agents Make Your Customers Happier?