AWARD WINNER’S BREAKFAST & BRIEFING
Wednesday, July 5th 8.30am – 10am
The Ivy Club, Soho, London
Shrinking The Contact Centre: Reduce Inbound Call Volumes Through Deflection To Digital
By invitation
Featuring insight and knowhow from Jacada
CHANGING CUSTOMER ECONOMICS DINNER & DEBATE
Thursday, June 29th 6.30pm – 9.30pm
Roux At The Landau, The Langham Hotel, London
Can We Afford To Talk To Our Customers Anymore? The Changing Economics Of Customer Interaction
By invitation
Sponsored by Genesys
TRAVEL LEADERSHIP DINNER & DEBATE
Thursday, June 22nd 6.30pm – 9.30pm
Roux At The Landau, The Langham Hotel, London
Digital Is De-Humanising Travel: What Is The Future Role Of People In Customer Interaction Within Travel?
By invitation
Sponsored by Webhelp
LAUNCH EVENT – CUSTOMER OBSESSIVES’ LONDON COLLECTIVE™
Thursday, June 22nd 8.30am – 10am
The Ivy Club, Soho, London
The AO.com Story Told By David Atherton: A Case Study In Achieving Excellence In Customer Experience & Employee Engagement
By invitation
Sponsored by Genesys
CHANGING CUSTOMER ECONOMICS DINNER & DEBATE
Thursday, June 15th 6.30pm – 9.30pm,
Roux At The Landau, The Langham Hotel, London
Can We Afford To Talk To Our Customers Anymore? The Changing Economics Of Customer Interaction
By invitation
Sponsored by Genesys
NEW EXCLUSIVE RESEARCH WEBINAR
Thursday, June 8th 1pm – 2pm
Online via GoToWebinar
“The People Factor” Understanding the Future Nature of Work in Customer Service
Arceeb Moughal, Director of Commercial, Kura
Mike Havard, Director, Ember Services
For further information on this topic please click here
CHANGING CUSTOMER ECONOMICS DINNER & DEBATE
Thursday, May 18th 6.30pm – 9.30pm
Claridge’s Hotel, London
Can We Afford To Talk To Our Customers Anymore? The Changing Economics Of Customer Interaction
Sponsored by Genesys
BUSINESS CHALLENGE BREAKFAST & BRIEFING
Wednesday, May 17th 8.30am – 10am
The Ivy Club, Soho, London
Delivering Multilingual, Cross-border Digital Customer Service Consistently and Efficiently
LIVE CHAT INNOVATION WINNER’S WEBINAR
Showcasing IPsoft
Tuesday, May 9th 1pm – 1.45pm
Online via GoToWebinar
How Can Cognitive Virtual Agents Make Your Customers Happier?