NATIONAL CONTACT CENTRE IMPROVEMENT SUMMIT & AWARDS JUDGING DAY
Thursday, June 30th
9.00am – 3.30pm
DoubleTree by Hilton London Ealing
LONDON DINNER & DEBATE SERIES
Thursday, June 16th
6.30pm – 9.30pm
The Groucho Club
“Rise Of The Digital Customer: The Changing Role Of The Contact Centre In Retail”
LONDON BREAKFAST SEMINAR SERIES
Thursday, June 9th
8.30am – 10.00am
The Loft At The Club At The Ivy
AXA Insurance Presents: “Creating Insight And Driving Business Change Through Understanding Customer Behaviour”
COOL TECH™ WEBINAR SERIES
Thursday, June 2nd
1pm – 2pm
Responding To Changing Customer Communication Preferences – Seeking Flexibility And Agility
LONDON DINNER & DEBATE SERIES
Thursday, May 26th
6.30pm – 9.30pm
Claridge’s
“Great Customer Experience Is Cheaper To Deliver Than Poor”
LONDON BREAKFAST SEMINAR SERIES
Thursday, May 12th
8.30am – 10.00am
The Loft At The Club At The Ivy
Metro Bank Presents: “Making Customer Experience the Differentiator”
COOL TECH™ WEBINAR SERIES
Thursday, April 14th
1pm – 2pm GMT
How to improve your contact centre strategic planning process, deliver more consistent service levels, and save more than 5% on your staffing costs
