Summer Term 2016

NATIONAL CONTACT CENTRE IMPROVEMENT SUMMIT & AWARDS JUDGING DAY

Thursday, June 30th

9.00am – 3.30pm

DoubleTree by Hilton London Ealing

LONDON DINNER & DEBATE SERIES

Thursday, June 16th

6.30pm – 9.30pm

The Groucho Club

“Rise Of The Digital Customer: The Changing Role Of The Contact Centre In Retail”

LONDON BREAKFAST SEMINAR SERIES

Thursday, June 9th

8.30am – 10.00am

The Loft At The Club At The Ivy

AXA Insurance Presents: “Creating Insight And Driving Business Change Through Understanding Customer Behaviour”

COOL TECH™ WEBINAR SERIES

Thursday, June 2nd

1pm – 2pm

Responding To Changing Customer Communication Preferences – Seeking Flexibility And Agility

LONDON DINNER & DEBATE SERIES

Thursday, May 26th

6.30pm – 9.30pm

Claridge’s

“Great Customer Experience Is Cheaper To Deliver Than Poor”

LONDON BREAKFAST SEMINAR SERIES

Thursday, May 12th

8.30am – 10.00am

The Loft At The Club At The Ivy

Metro Bank Presents: “Making Customer Experience the Differentiator”

COOL TECH™ WEBINAR SERIES

Thursday, April 14th

1pm – 2pm GMT

How to improve your contact centre strategic planning process, deliver more consistent service levels, and save more than 5% on your staffing costs

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