Spring Term 2023


A relaxed morning of good company, hot-topic learning, and roundtable discussion.

Tuesday, March 28th 2023
Teas, Coffees, Juices & Breakfast Canapés from 8.30am
Seminar+ from 9am until 10.30am
Informal Networking until 11am

The Loft at The Ivy Club, 9 West Street, London, WC2H 9NE

Empowered agents in the age of customer experience.

By invitation

Supported by NICE


Share the evening with a handpicked group of customer-centric leaders from significant businesses.

Thursday, March 9th 2023
Champagne at 6.30pm
Supper at 7pm
Coffee at 9pm
Carriages at 11pm

The Postillion private dining room, The Langham, Portland Place, London W1

Embracing intelligent virtual assistants for conversational and engaging self-service.

By invitation

Supported by Connect and Five9


Leaders’ Roundtable Discussion: Managing Complexity and Scale in 2023.

Thursday, February 9th 2023
Welcome and introductions 8.15am – 8.30am
Roundtable discussion 8.30am – 9.30am

Online via Video Conference

As the role of technology continues to grow in importance in the management and operations of every organisation, AI-driven automation will be key to managing complexity and scale.

By invitation


Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.

Wednesday, January 25th from 6.30pm

The Langham, London, W1

Focus On Customer Centricity: Has AI a Role in Enabling a More Empathetic Customer Journey?

Join a group of customer-centric leaders from significant organisations for a relaxed roundtable conversation, bringing together different perspectives on the ever-evolving relationship between digital technologies, brand interactions, and customer experiences.

By invitation

Supported by Connect and Genesys