Spring Term 2022

BREAKFAST BUSINESS SCHOOL

A 60-minute live broadcast webinar

Tuesday, January 25th at 8am – 9am GMT

Automated But Not Robotic: 5 Automation Building Tips That Increase Efficiency & Make Customers Happier

Discover how customer facing organisations are transforming their approach with conversational AI

For members and invited guests

Watch the video here

Sponsored by Verint

BREAKFAST BUSINESS SCHOOL

A 90-minute roundtable discussion via video conference

Thursday, January 27th at 8am – 9.30am GMT

What’s Next For CX Strategy As Consumers Embrace Messaging and Conversational AI?

Trying to navigate new consumer dynamics, a growing number of digital engagement channels, diverse customer journeys and millions of interactions all with the same team and resources will be a key priority in 2022. Join a group of your peers and share experiences and insights.

For members and invited guests

By invitation

Sponsored by Verint

DINNER & DEBATE

Directors Club United Kingdom presents a quintessentially English dinner party.

Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.

Thursday, March 24th from 6.30pm

The Langham, Portland Place, W1

Machine Learning and Analytics Will Transform Customer Interactions and the Operation of the CX Centre

By invitation

Supported by Amazon & Connect

BREAKFAST BUSINESS SCHOOL

A 90-minute roundtable discussion via video conference.

Tuesday, March 29th at 8am – 9.30am GMT

Accentuate The Positive. Eliminate The Negative | Process Automation vs. Customer & Employee Experience

Join 10 fellow leaders for a peer group discussion on the potential for process automation and analytics to transform customer and employee experience.

You may join the conversation as a Contributor or an Observer. See the invitation for full details.

By invitation

Supported by NICE

DINNER & DEBATE

Directors Club United Kingdom presents a quintessentially English dinner party.

Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.

Thursday, March 31st from 6.30pm

The Langham, Portland Place, W1

Harnessing Data and AI for Customer Understanding and Personalisation is Today’s #1 Strategic Priority for CX Leaders Worldwide

By invitation

Supported by Genesys & Connect