Spring Term 2021

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 people-centric leaders

Thursday, January 21st, 10.30am – 12pm GMT

Hybrid Working: How can organisations move from necessity to powerful choice?

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by Verint

VIRTUAL WORKSHOP

A one-hour workshop via video conference with up to 20 customer-centric leaders

Tuesday, January 26th, 2pm – 3pm GMT

Hybrid Working: How can organisations move from necessity to powerful choice?

Discover how customer and contact centres are transforming their approach

For members and invited guests

By invitation

Sponsored by Verint

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 people-centric leaders

Thursday, February 11th, 10.30am – 12pm GMT

New Ways of Working: How are organisations tackling the challenge of the dispersed, hybrid workforce of the future?

The Chatham House Rule will be invoked and there will be no audience or distributed recording

For members and invited guests

By invitation

Sponsored by Verint

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 customer-centric leaders

Wednesday, February 24th, 11am – 12.30pm GMT

What Will Be The Digital Legacy Of This Pandemic?

Explore how customers have embraced digital to overcome the limitations of social distancing and lockdowns, and how permanent this change in behaviour may be in the post-vaccination era to come.

The Chatham House Rule will be invoked and there will be no audience or distributed recording

For members and invited guests

By invitation

Sponsored by eGain

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 leaders from Telco and Media

Tuesday, March 16th, 10.30am – 12pm GMT

Planning for the Post-vaccination Era: Embracing New Behaviours and Preferences

In the post-vaccination era to come, our new normality will be heavily influenced by how customer and employee behaviours, habits, expectations and preferences have changed. Join us to explore how these changes may impact Telco and Media in the months and years to come

The Chatham House Rule will be invoked and there will be no audience or distributed recording

For members and invited guests

By invitation

Sponsored by Teleperformance

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 insurance leaders

Thursday, March 25th, 10.30am – 12pm GMT

Planning for the Post-vaccination Era: Embracing New Behaviours and Preferences

In the post-vaccination era to come, our new normality will be heavily influenced by how customer and employee behaviours, habits, expectations and preferences have changed. Join us to explore how these changes may impact the insurance sector.

The Chatham House Rule will be invoked and there will be no audience or distributed recording

For members and invited guests

By invitation

Sponsored by NICE