Spring Term 2018

WINNER’S WEBINAR: UK NATIONAL INNOVATION AWARDS

Tuesday, 20th March 1pm – 2pm GMT

Virtual Customer Assistant Category Winner: Nuance

Winner’s Briefing + Q&A

Live Online via GoToWebinar

No charge

DINNER & DEBATE

Thursday, March 15th 6.30pm – 9.30pm

Pollen Street Social, Mayfair, London

To Automate? Not To Automate?

Does Person-To-Person Interaction Have A Future In Sales & Customer Service?

An evening of fine dining and insightful debate

By invitation

Sponsored by Genesys

BREAKFAST BUSINESS SCHOOL

Leadership Seminar

Wednesday, February 28th, 8.30am – 10am (optional 30-mins of networking before and after)

The Private Room at The Ivy, Soho, London

Customer Experience Is The New Disruption

A seminar for stakeholders in customer experience improvement & innovation

By invitation

Sponsored by Firstsource

BREAKFAST BUSINESS SCHOOL

Leadership Seminar

Tuesday, February 13th, 8.30am – 10am (optional 30-mins of networking before and after)

The Ivy Club, Soho, London

Profiting From Customer Service: The Science (Or Dark Art) Of Selling In A Service Call

A seminar for leaders allied to customer service and sales

By invitation

Sponsored by Sykes

BREAKFAST BUSINESS SCHOOL

Insurance Leadership Seminar

Thursday, February 1st, 8.30am – 10am (optional 30-mins of networking before and after)

The Private Room at The Ivy, Soho, London

The Insurance Customer Experience: How To Operate With A Customer Lens

A seminar for insurance claims leaders and stakeholders

By invitation

Sponsored by Medallia

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