Autumn Term 2024

FOCUS GROUPS – TRAVEL, TOURISM & HOSPITALITY

Thursday, December 12th, 9am – 10am GMT

Online via Video Conference

The Role of AI in the Evolution of the Contact Centre

“The new way for time-poor leaders to engage with the latest innovations in contact centre AI.”

A-class members and invited guests

Book your delegate place

Supported and facilitated by Business Systems

BREAKFAST BUSINESS SCHOOL

Tuesday, December 3rd, 8.30am – 10.30am GMT

The Ivy, West Street, WC2

Enhancing Operational Efficiency: How can your finance system support you in building a robust supply chain?

“The premier in-person gathering for manufacturing leaders seeking fresh insights and peer-group networking.”

A-class members and invited guests

Book your delegate place

Supported by Hitachi Solutions

HR EXPO 3RD EDITION

Wednesday, November 27th, 9am – 10.30am GMT

Online via Video Conference

Discover HR AI Enabling Candidate Screening

“The new way for time-poor leaders to engage with the latest innovations in HR AI.”

A-class members and invited guests

Book your delegate place

CX SOCIAL – LONDON

Thursday, November 21st, 4pm – 7pm GMT

The Ship & Shovell, 2 Craven Passage, London WC2N 5NF

Dinks, Nibbles, Good Company

“Recharge Your CX Soul”

A-class members and invited guests

Book your place

BREAKFAST BUSINESS SCHOOL

Wednesday, November 20th, 8.30am – 10.30am GMT

The Ivy, West Street, WC2

Putting The Customer Service Agent First When Planning To Introduce AI: A Collaborative Approach

“The premier in-person gathering for customer-centric leaders seeking fresh insights and peer-group networking.”

A-class members and invited guests

Book your delegate place

Supported by NICE

FOCUS GROUPS – TMT

Tuesday, November 19th, 11am – 12pm GMT

Online via Video Conference

What is the Role of AI in the Evolution of the TMT Contact Centre?

“The new way for time-poor leaders to engage with the latest innovations in contact centre AI.”

A-class members and invited guests

Book your delegate place

Supported and facilitated by Genesys

CONTACT CENTRE EXPO 4TH EDITION

Tuesday, November 19th, 9am – 10.30am GMT

Online via Video Conference

Discover Contact Centre AI Enabling Agent Excellence

“The new way for time-poor leaders to engage with the latest innovations in contact centre AI.”

A-class members and invited guests

Book your delegate place

USE CASE SHOWCASE LAUNCH EDITION

Wednesday, October 23rd, 9am – 10.30am BST

Online via Video Conference

Discover Agent Support AI

“Discover – in just 90-minutes – the world’s most innovative AI-powered applications that support and enhance the contact centre agent.”

A-class members and invited guests

Book your delegate place

BREAKFAST BUSINESS SCHOOL

Wednesday, October 16th, 9am – 10.30am BST

Online via Video Conference

The Future of Contact Centres: AI, Analytics, and the Art of Intelligent Interaction

“The Roundtable Seminar for contact centre leaders seeking fresh insights and peer-group networking.”

A-class members and invited guests

Book your delegate place

Supported by NICE

CUSTOMER EXPERIENCE LIVE SHOW UK 2024

The UK’s premier CX leaders’ conference

October 8th & 9th

Hilton Syon Park, London, UK

The Customer Experience Live Show UK 2024 (CPD-accredited) is designed to equip enterprises with an up-to-date understanding of the latest strategies, industry drivers, and market trends. Register now to meet, network, and benchmark with key leaders and decision-makers in the UK.

Register Now

Directors Club is proud to be a Strategic Partner