Autumn Term 2021

BREAKFAST BUSINESS SCHOOL

A 90-minute roundtable discussion via video conference

Tuesday, December 7th at 8am – 9.30am GMT

Don’t Make Me Call You! The Cost and Impact of Missed Digital Self-Service Opportunities

Every time a customer has to call, message or email your contact centre with a simple, basic query it is costing you money and frustrating both the customer and your service agent. Join us to discuss the costs and impacts of missed digital self-service opportunities.

For members and invited guests

By invitation

Sponsored by NICE

BREAKFAST BUSINESS SCHOOL

A 90-minute roundtable discussion via video conference

Tuesday, November 2nd at 8am – 9.30am GMT

Can Automation Have a Positive Impact on the Experience and Economics of Customer Service Delivery?

This session will bring together senior leaders with a stakeholding in customer service delivery, for a relaxed and informal discussion on the positive contribution process automation can make to productivity, employee engagement and customer experience.

For members and invited guests

By invitation

Sponsored by NICE

BREAKFAST BUSINESS SCHOOL

A 90-minute roundtable discussion via video conference

Tuesday, October 19th at 8am – 9.30am BST

Can Digitalising Compliance Help To Arrest Grey Money? – Addressing the Accuracy, Scalability and Unit-cost of Compliance

This session will bring together senior leaders with a stakeholding in the compliance process and its performance, for an informal and relaxed conversation about how to create a future-ready compliance operation, enabled by technology-led digital process improvement.

For members and invited guests

By invitation

Sponsored by WNS

BREAKFAST BUSINESS SCHOOL

A 90-minute roundtable discussion via video conference

Tuesday, September 28th at 8am – 9.30am BST

Changing Customer Expectations and the Role of “Purpose” in Customer Engagement, Acquisition and Retention

This session will bring together senior customer-centric leaders in banking, financial services and insurance and seek to understand “purpose” and its growing influence over customers’ expectations and decision-making.

For members and invited guests

By invitation

Sponsored by Medallia

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