Autumn Term 2020

CX INSIGHTS EXCHANGE

A roundtable discussion via video conference with 10 CX leaders and stakeholders

Thursday, August 6th, 10.45am – 12pm BST

How Does Working From Home Impact Your Customers’ Experience?

An exchange of insights on the CX impact of customer-facing staff working from home

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by TTEC

TOMORROW’S WORLD

A roundtable discussion via video conference with 10 customer-centric leaders

Thursday, September 10th, 10.30am – 12pm BST

5-years Ahead | Changing Customer Experience Expectations

A future-focused debate on how customer experience design and management may evolve across industries in response to post-pandemic changes in customer behaviours and expectations

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by TTEC