Autumn Term 2020

CX INSIGHTS EXCHANGE

A roundtable discussion via video conference with 10 CX leaders and stakeholders

Thursday, August 6th, 10.45am – 12pm BST

How Does Working From Home Impact Your Customers’ Experience?

An exchange of insights on the CX impact of customer-facing staff working from home

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by TTEC

TOMORROW’S WORLD

A roundtable discussion via video conference with 10 customer-centric leaders

Thursday, September 10th, 10.30am – 12pm BST

5-years Ahead | Changing Customer Experience Expectations

A future-focused debate on how customer experience design and management may evolve across industries in response to post-pandemic changes in customer behaviours and expectations

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by TTEC

VIRTUAL SEMINAR

Wednesday, September 30th, 2pm – 3pm BST

Online virtual seminar using GoToWebinar

Future Of Customer Service: Cross-Industry Perspectives On Changing Customer Expectations

This expert panel discussion brings together leaders from Technology, Consumer Electronics and the FMCG vertical, to share their perspectives on meeting customer expectations through customer service.

Sponsored by SYKES

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 customer-centric leaders

Thursday, October 1st, 10.30am – 12pm BST

Tomorrow’s World | 5-years Ahead | The Evolution of Customer Service

A future-focused debate on how customer service delivery may evolve across industries in response to post-pandemic changes in customer behaviours and expectations

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by TTEC

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 customer-centric leaders

Tuesday, October 6th, 10.30am – 12pm BST

Next In Digital | Transforming Messaging for Customer Engagement

Messaging is the communication channel of choice for Millennials and Gen-Zs. Gen-Xs and Boomers are not far behind. Wherever you are on the journey of embracing Messaging as a business communication channel, join us and listen, learn and share ideas, experiences and expectations with likeminded professionals.

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by eGain

WINNER’S WEBINAR | JACADA

Showcasing the winners of the UK National Innovation Awards 2020

Thursday, October 22nd, 1pm – 2pm BST

Presenting Jacada, winner of the Innovations In Customer Interaction Automation category

Session title:

Crack the Code on Contact Centre Automation: Top 5 Agent Assist Tools for 2021

Free of charge and open to all

Register here

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 customer-centric leaders

Tuesday, November 10th, 2pm – 3.30pm GMT

Are we at a “Digital-Now or Die” tipping point for customer service delivery?

Delivering on the digital urgency for customer service in the pandemic-era and beyond

The Chatham House Rule will be invoked and there will be no audience or distributed recording

For members and invited guests

By invitation

Sponsored by eGain

WINNER’S WEBINAR | ALCATEL-LUCENT ENTERPRISE

Showcasing the winners of the UK National Innovation Awards 2020

Tuesday, November 17th, 11am – 12pm GMT

Presenting Alcatel-Lucent Enterprise, winner of the Collaboration & Internal Communication category

Session title:

From “Digital Transformation” to “Digital Innovation”

Free of charge and open to all

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 customer-centric leaders

Tuesday, November 24th, 2pm – 3.30pm GMT

Are we at a “Digital-Now or Die” tipping point for customer service delivery?

Delivering on the digital urgency for customer service in the pandemic-era and beyond

The Chatham House Rule will be invoked and there will be no audience or distributed recording

For members and invited guests

By invitation

Sponsored by eGain

VIRTUAL SEMINAR

Tuesday, December 1st, 2pm – 3pm GMT

Online virtual seminar using GoToWebinar

Future Of Customer Service: Cross-Industry Perspectives On Changing Customer Expectations

This expert panel discussion brings together leaders from Healthcare, Consumer Electronics, and Banking to share their perspectives on meeting customer expectations through customer service.

Free of charge and open to all

Register here to watch the recording

Sponsored by SYKES

VIRTUAL WORKSHOP

A leaders’ workshop via video conference

Thursday, December 3rd, 10.30am – 11.30am GMT

Tomorrow’s world: EMEA CX Trends – The 2021 Edition

6 trends for navigating the new customer and employee landscape. Plus, 5 simple ways to be future ready in 2021

The virtual workshop format features 30-minutes expert presentation and 25-minutes Q&A. No delegate preparation required

For members and invited guests

By invitation

Sponsored by TTEC

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 Customer Service leaders and stakeholders

Tuesday, December 8th, 10.30am – 12pm GMT

Customer Service 2021 and Beyond

A gathering of the UK’s foremost customer service practitioners

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by SYKES

VIRTUAL WORKSHOP

A leaders’ workshop via video conference

Thursday, December 10th, 11am – 12pm GMT

What Will Be The Digital Legacy Of This Pandemic?

Explore the pandemic’s digital legacy from the interconnected perspectives of customer engagement, interaction and service

The virtual workshop format features 30-minutes expert presentation and 25-minutes Q&A. No delegate preparation required

For members and invited guests

By invitation

Sponsored by eGain