VIRTUAL WORKSHOP
A leaders’ workshop via video conference
Thursday, December 10th, 11am – 12pm GMT
What Will Be The Digital Legacy Of This Pandemic?
Explore the pandemic’s digital legacy from the interconnected perspectives of customer engagement, interaction and service
The virtual workshop format features 30-minutes expert presentation and 25-minutes Q&A. No delegate preparation required
For members and invited guests
By invitation
Sponsored by eGain
VIRTUAL ROUNDTABLE
A roundtable discussion via video conference with 10 Customer Service leaders and stakeholders
Tuesday, December 8th, 10.30am – 12pm GMT
Customer Service 2021 and Beyond
A gathering of the UK’s foremost customer service practitioners
The Chatham House Rule will be invoked and there will be no audience or distributed recording.
For members and invited guests
By invitation
Sponsored by SYKES
VIRTUAL WORKSHOP
A leaders’ workshop via video conference
Thursday, December 3rd, 10.30am – 11.30am GMT
Tomorrow’s world: EMEA CX Trends – The 2021 Edition
6 trends for navigating the new customer and employee landscape. Plus, 5 simple ways to be future ready in 2021
The virtual workshop format features 30-minutes expert presentation and 25-minutes Q&A. No delegate preparation required
For members and invited guests
By invitation
Sponsored by TTEC
VIRTUAL SEMINAR
Tuesday, December 1st, 2pm – 3pm GMT
Online virtual seminar using GoToWebinar
Future Of Customer Service: Cross-Industry Perspectives On Changing Customer Expectations
This expert panel discussion brings together leaders from Healthcare, Consumer Electronics, and Banking to share their perspectives on meeting customer expectations through customer service.
Free of charge and open to all
Register here to watch the recording
Sponsored by SYKES
VIRTUAL ROUNDTABLE
A roundtable discussion via video conference with 10 customer-centric leaders
Tuesday, November 24th, 2pm – 3.30pm GMT
Are we at a “Digital-Now or Die” tipping point for customer service delivery?
Delivering on the digital urgency for customer service in the pandemic-era and beyond
The Chatham House Rule will be invoked and there will be no audience or distributed recording
For members and invited guests
By invitation
Sponsored by eGain
WINNER’S WEBINAR | ALCATEL-LUCENT ENTERPRISE
Showcasing the winners of the UK National Innovation Awards 2020
Tuesday, November 17th, 11am – 12pm GMT
Presenting Alcatel-Lucent Enterprise, winner of the Collaboration & Internal Communication category
Session title:
From “Digital Transformation” to “Digital Innovation”
Free of charge and open to all
VIRTUAL ROUNDTABLE
A roundtable discussion via video conference with 10 customer-centric leaders
Tuesday, November 10th, 2pm – 3.30pm GMT
Are we at a “Digital-Now or Die” tipping point for customer service delivery?
Delivering on the digital urgency for customer service in the pandemic-era and beyond
The Chatham House Rule will be invoked and there will be no audience or distributed recording
For members and invited guests
By invitation
Sponsored by eGain
WINNER’S WEBINAR | JACADA
Showcasing the winners of the UK National Innovation Awards 2020
Thursday, October 22nd, 1pm – 2pm BST
Presenting Jacada, winner of the Innovations In Customer Interaction Automation category
Session title:
Crack the Code on Contact Centre Automation: Top 5 Agent Assist Tools for 2021
Free of charge and open to all
Register here
VIRTUAL ROUNDTABLE
A roundtable discussion via video conference with 10 customer-centric leaders
Tuesday, October 6th, 10.30am – 12pm BST
Next In Digital | Transforming Messaging for Customer Engagement
Messaging is the communication channel of choice for Millennials and Gen-Zs. Gen-Xs and Boomers are not far behind. Wherever you are on the journey of embracing Messaging as a business communication channel, join us and listen, learn and share ideas, experiences and expectations with likeminded professionals.
The Chatham House Rule will be invoked and there will be no audience or distributed recording.
For members and invited guests
By invitation
Sponsored by eGain
VIRTUAL ROUNDTABLE
A roundtable discussion via video conference with 10 customer-centric leaders
Thursday, October 1st, 10.30am – 12pm BST
Tomorrow’s World | 5-years Ahead | The Evolution of Customer Service
A future-focused debate on how customer service delivery may evolve across industries in response to post-pandemic changes in customer behaviours and expectations
The Chatham House Rule will be invoked and there will be no audience or distributed recording.
For members and invited guests
By invitation
Sponsored by TTEC
VIRTUAL SEMINAR
Wednesday, September 30th, 2pm – 3pm BST
Online virtual seminar using GoToWebinar
Future Of Customer Service: Cross-Industry Perspectives On Changing Customer Expectations
This expert panel discussion brings together leaders from Technology, Consumer Electronics and the FMCG vertical, to share their perspectives on meeting customer expectations through customer service.
Sponsored by SYKES
TOMORROW’S WORLD
A roundtable discussion via video conference with 10 customer-centric leaders
Thursday, September 10th, 10.30am – 12pm BST
5-years Ahead | Changing Customer Experience Expectations
A future-focused debate on how customer experience design and management may evolve across industries in response to post-pandemic changes in customer behaviours and expectations
The Chatham House Rule will be invoked and there will be no audience or distributed recording.
For members and invited guests
By invitation
Sponsored by TTEC
CX INSIGHTS EXCHANGE
A roundtable discussion via video conference with 10 CX leaders and stakeholders
Thursday, August 6th, 10.45am – 12pm BST
How Does Working From Home Impact Your Customers’ Experience?
An exchange of insights on the CX impact of customer-facing staff working from home
The Chatham House Rule will be invoked and there will be no audience or distributed recording.
For members and invited guests
By invitation
Sponsored by TTEC
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