Autumn Term 2020

CX INSIGHTS EXCHANGE

A roundtable discussion via video conference with 10 CX leaders and stakeholders

Thursday, August 6th, 10.45am – 12pm BST

How Does Working From Home Impact Your Customers’ Experience?

An exchange of insights on the CX impact of customer-facing staff working from home

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by TTEC

TOMORROW’S WORLD

A roundtable discussion via video conference with 10 customer-centric leaders

Thursday, September 10th, 10.30am – 12pm BST

5-years Ahead | Changing Customer Experience Expectations

A future-focused debate on how customer experience design and management may evolve across industries in response to post-pandemic changes in customer behaviours and expectations

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by TTEC

VIRTUAL SEMINAR

Wednesday, September 30th, 2pm – 3pm BST

Online virtual seminar using GoToWebinar

Future Of Customer Service: Cross-Industry Perspectives On Changing Customer Expectations

This expert panel discussion brings together leaders from Technology, Consumer Electronics and the FMCG vertical, to share their perspectives on meeting customer expectations through customer service.

Sponsored by SYKES

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 customer-centric leaders

Thursday, October 1st, 10.30am – 12pm BST

Tomorrow’s World | 5-years Ahead | The Evolution of Customer Service

A future-focused debate on how customer service delivery may evolve across industries in response to post-pandemic changes in customer behaviours and expectations

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by TTEC

VIRTUAL ROUNDTABLE

A roundtable discussion via video conference with 10 customer-centric leaders

Tuesday, October 6th, 10.30am – 12pm BST

Next In Digital | Transforming Messaging for Customer Engagement

Messaging is the communication channel of choice for Millennials and Gen-Zs. Gen-Xs and Boomers are not far behind. Wherever you are on the journey of embracing Messaging as a business communication channel, join us and listen, learn and share ideas, experiences and expectations with likeminded professionals.

The Chatham House Rule will be invoked and there will be no audience or distributed recording.

For members and invited guests

By invitation

Sponsored by eGain