Autumn Term 2019

BREAKFAST BUSINESS SCHOOL

Thursday, September 26th, 8.30am – 10am

The Ivy Club, 9 West Street, London, WC2H 9NE

Cutting Through The Digital Transformation Hype

How To Deliver Great Customer Experiences At Lower Cost

By invitation

Sponsored by TTEC

BREAKFAST ROUNDTABLE

Thursday, October 10th, 8.30am – 10.30am

The Ivy, 1-5 West Street, London WC2H 9NQ

Understanding The Unicorn Effect

How the new breed of unicorns – Uber, Monzo, Deliveroo et al – are changing the customer experience expectations of all generations

By invitation

Sponsored by Odigo

BREAKFAST BUSINESS SCHOOL

Wednesday, November 6th, 8.30am – 10am

The Ivy Club, 9 West Street, London, WC2H 9NE

Think Like A Disruptor™

How To Scale-up Customer Service While Maintaining CX

By invitation

Sponsored by SYKES

BREAKFAST BUSINESS SCHOOL

Thursday, November 28th, 8.30am – 10am

The Ivy Club, 9 West Street, London, WC2H 9NE

Cutting Through The Digital Transformation Hype

What Is The Role of Robotic Process Automation (RPA) in Delivering Improved CX and Cost Reductions

By invitation

Sponsored by TTEC