BREAKFAST BUSINESS SCHOOL
Thursday, September 26th, 8.30am – 10am
The Ivy Club, 9 West Street, London, WC2H 9NE
Cutting Through The Digital Transformation Hype
How To Deliver Great Customer Experiences At Lower Cost
By invitation
Sponsored by TTEC
BREAKFAST ROUNDTABLE
Thursday, October 10th, 8.30am – 10.30am
The Ivy, 1-5 West Street, London WC2H 9NQ
Understanding The Unicorn Effect
How the new breed of unicorns – Uber, Monzo, Deliveroo et al – are changing the customer experience expectations of all generations
By invitation
Sponsored by Odigo
BREAKFAST BUSINESS SCHOOL
Wednesday, November 6th, 8.30am – 10am
The Ivy Club, 9 West Street, London, WC2H 9NE
Think Like A Disruptor™
How To Scale-up Customer Service While Maintaining CX
By invitation
Sponsored by SYKES
BREAKFAST BUSINESS SCHOOL
Thursday, November 28th, 8.30am – 10am
The Ivy Club, 9 West Street, London, WC2H 9NE
Cutting Through The Digital Transformation Hype
What Is The Role of Robotic Process Automation (RPA) in Delivering Improved CX and Cost Reductions
By invitation
Sponsored by TTEC
