Autumn Term 2018
BREAKFAST ROUNDTABLE
Thursday, September 20th, 8.30am – 10.30am
The Ivy, 1-5 West Street, London
Managing Change Vs. Managing Customer Experience
How To Keep Customers Happy During Times Of Transformation
By invitation
Sponsored by Firstsource
BREAKFAST ROUNDTABLE
Tuesday, September 25th, 8.30am – 10.30am
The Ivy, 1-5 West Street, London
Low Contact Or No Contact
Ideas On How To Design Service To Lower The Number Of Customer Contacts Per Order
By invitation
Sponsored by ServiceNow
BREAKFAST BUSINESS SCHOOL
Wednesday, September 26th, 8.30am – 10am
The Ivy Club, 9 West Street, London
Customer-Centric Leadership
Driving A Customer Experience Culture From Within
By invitation
Sponsored by TTEC
BREAKFAST BUSINESS SCHOOL
Tuesday, October 16th, 8.30am – 10am
The Ivy Club, 9 West Street, London
Success Stories Of Deploying And Optimising Chatbots
By invitation
Sponsored by IMImobile
BREAKFAST BUSINESS SCHOOL
Thursday, November 1st, 8.30am – 10am
The Ivy Club, 9 West Street, London
Achieving Self-Service Excellence
Success Stories Of Delivering Online Customer Care Content
By invitation
Sponsored by Sykes
BREAKFAST ROUNDTABLE
Thursday, November 8th, 8.30am – 10.30am
The Ivy, 1-5 West Street, London
Building Emotional Connections
How Customer Emotions Impact Travel Experiences And Brand Loyalty
By invitation
Sponsored by Webhelp
BREAKFAST ROUNDTABLE
Wednesday, November 21st, 8.30am – 10.30am
The Ivy, 1-5 West Street, London
Customer Experience Excellence On A Budget
How can UK utilities companies differentiate themselves through customer excellence, whilst reducing cost and maximising revenue?
By invitation
Sponsored by Firstsource
