DIGITAL LEADERSHIP DINNER & DEBATE
Thursday, December 7th, 6.30pm – 9.30pm
Theo Randall at the InterContinental
Helpful Nudges & Personalised Suggestions
Intelligent Digital Interactions Are Challenging The Status Quo
By invitation
Sponsored by Webhelp
BREAKFAST BUSINESS SCHOOL
Wednesday, December 6th, 8.30am – 10am (optional 30-mins of networking before and after)
The Private Room at The Ivy, Soho, London
Engaging People-Power To Fuel Customer Experience Improvement
Developing, Engaging And Empowering Employees To Add True Value To The Customer Experience
By invitation
Sponsored by Firstsource
CUSTOMER EXPERIENCE GOOD IDEAS EXCHANGE
Thursday, November 30th, 6pm – 9.30pm
Claridge’s Hotel, London
Your Next Big Customer Experience Challenge Addressed By Your Peers
By invitation
Sponsored by Genesys
BREAKFAST BUSINESS SCHOOL
Thursday, November 30th, 8.30am – 10am (optional 30-mins of networking before and after)
The Private Room at The Ivy, Soho, London
The Need For Artificial Emotion In Customer Engagement
Understand The Science Of Emotion: Capturing, Measuring, Analysing, Engaging
By invitation
Sponsored by TeleTech
BUSINESS SCHOOL WEBINAR
Tuesday, November 28th, 1pm – 2pm GMT
Home-based Customer Service & Support Agents
The Pros, Cons, Opportunities & Challenges Of At-Home Working
Sponsored by SYKES
CUSTOMER SERVICE GOOD IDEAS EXCHANGE
Thursday, November 23rd, 6pm – 9.30pm
Theo Randall at the InterContinental
Your Next Big Customer Service Challenge Addressed By Your Peers
By invitation
Sponsored by Genesys
BREAKFAST BUSINESS SCHOOL
Tuesday, November 14th, 8.30am – 10am (optional 30-mins of networking before and after)
The Club At The Ivy, Soho, London
Deep-Dive Into Home-Based Working
Delivering Flexibility & Accessing Hard-To-Hire Skills
Opportunities, Risks & Rewards Of The Home-based Customer Support Agent Model
By invitation
Sponsored by SYKES
SELF-SERVICE ROADMAP DINNER & DEBATE
Thursday, November 9th, 6.30pm – 9.30pm
The Langham Hotel, London
Self-Service Is The Future Of Customer Interaction
How To Foster Digital Habits And Shift Customers’ Service Preferences
By invitation
Sponsored by Jacada
WINNER’S WEBINAR – UK NATIONAL INNOVATION AWARDS 2017
Tuesday, October 17th, 1pm – 2pm BST
Jacada will present their winning entry in the Digital Self-Service Innovation category
Reduce Inbound Call Volumes Through Deflection To Digital
Free For All To Attend
LONDON TECH SEC BREAKFAST & BRIEFING
Wednesday, October 4th, 8.30am – 10am (optional 30-mins of networking before and after)
The Club At The Ivy, Soho, London
Hidden Treasure Found In Customer Interactions
Analyst Insights Offer Returns Greater Than Their Face Value
By invitation
Sponsored by SYKES
CUSTOMER LEADERSHIP DINNER & DEBATE
Thursday, September 28th, 6.30pm – 9.30pm
Claridge’s Hotel, Mayfair, London
Customer Service 5-Year Plan
Does Automation And AI Mean The End Of People-Based Customer Service?
By invitation
Sponsored by Kura
CUSTOMER OBSESSIVES’ LONDON COLLECTIVE
Thursday, September 28th, 8.30am – 10am (optional 30-mins of networking before and after)
The Club At The Ivy, Soho, London
The Digital Tipping Point
How do businesses get the balance right between digital and human customer service?
By invitation
Sponsored by Verint
RETAIL LEADERSHIP DINNER & DEBATE
Thursday, September 21st, 6.30pm – 9.30pm
Claridge’s Hotel, Mayfair, London
Is Digital De-Humanising Retail?
The Future Role Of People In Customer Interaction
By invitation
Sponsored by Webhelp
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