DINNER & DEBATE
Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.
Thursday, November 10th from 6.30pm
The Langham, London, W1
Empathy Is Essential To Achieving Customer-Centricity. What Are The Common Hurdles To Driving Empathy Throughout The Customer Journey? Can These Be Overcome?
Join a group of customer-centric leaders as we debate the common hurdles to achieving the much-cited goal of walking in customers’ shoes to anticipate their needs. We will encourage delegates to share stories and insights from current and past initiatives to drive empathy throughout the customer journey.