Posts in Autumn 2022

November 24th 2022 Directors Club Dinner and Debate

October 26, 2022 Posted by Autumn 2022 0 thoughts on “November 24th 2022 Directors Club Dinner and Debate”

DINNER & DEBATE

Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.

Thursday, November 24th from 6.30pm

The Langham, London, W1

Raising The Bar On Customer Care: Creating The Capacity & Culture To Deliver The FCA’s Consumer Duty

Join a group of client-centric leaders from significant Banking & Financial Services companies for a relaxed roundtable conversation on the challenges of meeting the Consumer Duty rules.

By invitation

Supported by Connect and ServiceNow

November 10th 2022 Directors Club Dinner and Debate

October 3, 2022 Posted by Autumn 2022 0 thoughts on “November 10th 2022 Directors Club Dinner and Debate”

DINNER & DEBATE

Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.

Thursday, November 10th from 6.30pm

The Langham, London, W1

Empathy Is Essential To Achieving Customer-Centricity. What Are The Common Hurdles To Driving Empathy Throughout The Customer Journey? Can These Be Overcome?

Join a group of customer-centric leaders as we debate the common hurdles to achieving the much-cited goal of walking in customers’ shoes to anticipate their needs. We will encourage delegates to share stories and insights from current and past initiatives to drive empathy throughout the customer journey.

By invitation

Supported by Connect and Genesys

October 19th 2022 Breakfast Business School Autumn Contact Centre Seminar

September 8, 2022 Posted by Autumn 2022 0 thoughts on “October 19th 2022 Breakfast Business School Autumn Contact Centre Seminar”

BREAKFAST BUSINESS SCHOOL

Autumn Contact Centre Excellence Seminar

Wednesday, October 19th at 8.15am – 9.30am

Online via GoToMeeting video conference

How will the cost of living crisis impact your customer contact operations?

Supported by NICE

October 18th 2022 Breakfast Business School Autumn Customer Experience Seminar

August 22, 2022 Posted by Autumn 2022 0 thoughts on “October 18th 2022 Breakfast Business School Autumn Customer Experience Seminar”

BREAKFAST BUSINESS SCHOOL

Autumn Customer Experience Seminar

Tuesday, October 18th at 8.30am – 10am

The Ivy Club, West Street, Covent Garden, London WC2

High Inflation vs Customer Experience: Understanding & Meeting Expectations in a Changing World

How do high inflation, low or negative economic growth, and falling real-wages impact your customers, their engagement with your brand, their potential to re-purchase, and their customer experience expectations?

How do the same factors impact your employees’ wellbeing and expectations?

Supported by Route 101 and NICE CXone

October 13th 2022 Directors Club Dinner and Debate

August 16, 2022 Posted by Autumn 2022 0 thoughts on “October 13th 2022 Directors Club Dinner and Debate”

DINNER & DEBATE

Directors Club United Kingdom presents a quintessentially English dinner party.

Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.

Thursday, October 13th from 6.30pm

The Langham, London, W1

Embrace CX Disruption: Preparing for Unplanned Customer Events

Embracing CX Disruption can prepare your organisation operationally, culturally and digitally for unplanned customer events. Join us and hear from Bruce Swan, General Manager Customer Care and Digital Service at Panasonic, and how Bruce is encouraging CX Disruption to drive customer, business and employee value. We will then debate as we dine and enjoy the evening and each other’s company.

By invitation

Supported by Sitel Group