BREAKFAST BUSINESS SCHOOL
Autumn Contact Centre Excellence Seminar
Wednesday, October 19th at 8.15am – 9.30am
Online via GoToMeeting video conference
How will the cost of living crisis impact your customer contact operations?
Supported by NICE
BREAKFAST BUSINESS SCHOOL
Autumn Customer Experience Seminar
Tuesday, October 18th at 8.30am – 10am
The Ivy Club, West Street, Covent Garden, London WC2
High Inflation vs Customer Experience: Understanding & Meeting Expectations in a Changing World
How do high inflation, low or negative economic growth, and falling real-wages impact your customers, their engagement with your brand, their potential to re-purchase, and their customer experience expectations?
How do the same factors impact your employees’ wellbeing and expectations?
Supported by Route 101 and NICE CXone
DINNER & DEBATE
Directors Club United Kingdom presents a quintessentially English dinner party.
Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.
Thursday, October 13th from 6.30pm
The Langham, London, W1
Embrace CX Disruption: Preparing for Unplanned Customer Events
Embracing CX Disruption can prepare your organisation operationally, culturally and digitally for unplanned customer events. Join us and hear from Bruce Swan, General Manager Customer Care and Digital Service at Panasonic, and how Bruce is encouraging CX Disruption to drive customer, business and employee value. We will then debate as we dine and enjoy the evening and each other’s company.
By invitation
Supported by Sitel Group
SUMMER PARTY
Directors Club United Kingdom invites members and invited guests to celebrate the summer with sundowners, dinner and debate at The Langham.
Thursday, July 7th from 6.30pm
The Langham, London, W1
By invitation
Supported by Genesys
HEAR & SAY
Tuesday, July 5th
8am – 9.30am
Online using GoToMeeting
Leaders’ roundtable discussion that raises money for local food banks across the UK
£150 will be donated to each delegate’s local or chosen food bank
Cost-Of-Living Crisis: Caring For Customers In Challenging Times
How to best navigate the perfect customer storm as disposable-incomes fall
We thank our sponsor Verint for making these donations possible
BREAKFAST AT THE IVY CLUB
Directors Club United Kingdom presents the inaugural Customer Engagement Breakfast.
Tuesday, June 28th 2022
Mimosas, Teas, Coffees & Breakfast Canapés from 8am
Seminar Briefing & Roundtable Discussion from 8.30am until 10am
Informal Networking until 10.30am
The Loft at The Ivy Club, 9 West Street, London, WC2H 9NE
Unlocking the Proactive Potential: Can Embracing Conversational Capabilities Reduce Cost and Transform the Customer Service Experience?
By invitation
Supported by Route 101
USER EXPERIENCE BREAKFAST
Directors Club United Kingdom presents the inaugural banking and financial services User Experience Breakfast.
Tuesday, June 21st 2022
8.30am – 10am
Digital Financial Services: How Do Customers Define And Understand User Experience?
By invitation
Online via GoToMeeting
Supported by UserZoom
CENTRICAL SUCCESS 2022
As part of the Centrical Success 2022 global series, we are delighted to promote the London breakfast seminar and roundtable discussion.
Champagne-cocktail on arrival, The Ivy Club’s signature breakfast canapés, 90-minutes of moderated roundtable discussion, and new additions to your network.
Thursday, June 30th from 8am
The Loft at The Ivy Club, 9 West Street, London, WC2H 9NE
A relaxed and free-flowing roundtable debate will address the following topic and questions:
How can companies change the employee and manager relationship to drive the highest levels of employee engagement and performance and reduce churn? Can companies outperform if employees are unhappy? How do companies take a bold leap forward and rebuild the future of work?
By invitation
Supported by Centrical
DINNER & DEBATE
Directors Club United Kingdom presents a quintessentially English dinner party.
Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.
Thursday, June 16th from 6.30pm
The Langham, London, W1
Hypothesis for debate:
The lines are blurring between sales, marketing and service in customer-centric organisations. The contact centre will evolve to a full Engagement Centre and become the hub for all customer insights and interactions.
By invitation
DINNER & DEBATE
Directors Club United Kingdom presents a quintessentially English dinner party.
Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.
Thursday, June 30th from 6.30pm
The Langham, London, W1
Hypothesis for debate:
As the role of technology continues to grow in importance in the management and operations of every company, AI-driven automation will be the key in managing the complexity and scale for every organisation.
By invitation
Supported by BMC Software
