BREAKFAST AT THE IVY CLUB

Directors Club United Kingdom presents the inaugural banking and financial services User Experience Breakfast.

Tuesday, June 21st 2022
Mimosas, Teas, Coffees & Breakfast Canapés from 8am
Seminar Briefing & Roundtable Discussion from 8.30am until 10am
Informal Networking until 10.30am

The Loft at The Ivy Club, 9 West Street, London, WC2H 9NE

Digital Financial Services: How Do Customers Define And Understand User Experience?

By invitation

Supported by UserZoom

CENTRICAL SUCCESS 2022

As part of the Centrical Success 2022 global series, we are delighted to promote the London breakfast seminar and roundtable discussion.

Champagne-cocktail on arrival, The Ivy Club’s signature breakfast canapés, 90-minutes of moderated roundtable discussion, and new additions to your network.

Thursday, June 23rd from 8am

The Loft at The Ivy Club, 9 West Street, London, WC2H 9NE

A relaxed and free-flowing roundtable debate will address the following topic and questions:

How can companies change the employee and manager relationship to drive the highest levels of employee engagement and performance and reduce churn? Can companies outperform if employees are unhappy? How do companies take a bold leap forward and rebuild the future of work?

By invitation

Supported by Centrical

DINNER & DEBATE

Directors Club United Kingdom presents a quintessentially English dinner party.

Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.

Thursday, June 16th from 6.30pm

The Langham, London, W1

Hypothesis for debate:

The lines are blurring between sales, marketing and service in customer-centric organisations. The contact centre will evolve to a full Engagement Centre and become the hub for all customer insights and interactions.

By invitation

Supported by Genesys and Connect

DINNER & DEBATE

Directors Club United Kingdom presents a quintessentially English dinner party.

Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.

Thursday, June 30th from 6.30pm

The Langham, London, W1

Hypothesis for debate:

As the role of technology continues to grow in importance in the management and operations of every company, AI-driven automation will be the key in managing the complexity and scale for every organisation.

By invitation

Supported by BMC Software

BREAKFAST BUSINESS SCHOOL

A 90-minute seminar and roundtable discussion via video conference.

Tuesday, May 17th at 8am – 9.30am

Digital-First With A Human Touch: Is This Possible To Achieve?

Learn how businesses are using AI and analytics to provide seamless digital-first journeys while retaining a human touch. Then share ideas and experiences with fellow senior leaders in an informal roundtable.

By invitation

Supported by NICE

BREAKFAST BUSINESS SCHOOL

A 90-minute roundtable discussion via video conference.

Thursday, May 12th at 8am – 9.30am

Automating The Insurance Claims Journey: Which Parts Of The Journey Can And Should Be Automated? What Are The Hurdles and Challenges?

Join fellow insurance leaders for a 90-minute Virtual Roundtable Discussion, during which we will debate when AI-powered automation is appropriate and beneficial to the Claims Journey and when is it not.

You may join the conversation as a Contributor or an Observer. See the invitation for full details.

By invitation

Supported by Verint

INSURANCE BREAKFAST

Directors Club United Kingdom presents a unique business breakfast experience.

Champagne-cocktail on arrival, The Ivy Club’s signature breakfast canapés, 90-minutes of moderated roundtable discussion, and new additions to your network.

Tuesday, May 10th from 8am

The Loft at The Ivy Club, 9 West Street, London, WC2H 9NE

Automating The Insurance Claims Journey: Which Parts Of The Journey Can And Should Be Automated? What Are The Hurdles and Challenges?

By invitation

Supported by Verint

DINNER & DEBATE

Directors Club United Kingdom presents a quintessentially English dinner party.

Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.

Thursday, April 28th from 6.30pm

Claridge’s, Brook Street, Mayfair, W1

The Rise of Direct-To-Consumer Requires Elevated Customer Understanding and Personalisation

By invitation

Supported by Genesys

DINNER & DEBATE

Directors Club United Kingdom presents a quintessentially English dinner party.

Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.

Thursday, March 31st from 6.30pm

The Langham, Portland Place, W1

Harnessing Data and AI for Customer Understanding and Personalisation is Today’s #1 Strategic Priority for CX Leaders Worldwide

By invitation

Supported by Genesys & Connect

DINNER & DEBATE

Directors Club United Kingdom presents a quintessentially English dinner party.

Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.

Thursday, March 24th from 6.30pm

The Langham, Portland Place, W1

Machine Learning and Analytics Will Transform Customer Interactions and the Operation of the CX Centre

By invitation

Supported by Amazon & Connect