Posts by Admin

October 19th 2022 Breakfast Business School Autumn Contact Centre Seminar

September 8, 2022 Posted by Active 0 thoughts on “October 19th 2022 Breakfast Business School Autumn Contact Centre Seminar”

BREAKFAST BUSINESS SCHOOL

Autumn Contact Centre Excellence Seminar

Wednesday, October 19th at 8.15am – 9.30am

Online via GoToMeeting video conference

How will the cost of living crisis impact your customer contact operations?

Supported by NICE

October 18th 2022 Breakfast Business School Autumn Customer Experience Seminar

August 22, 2022 Posted by Active 0 thoughts on “October 18th 2022 Breakfast Business School Autumn Customer Experience Seminar”

BREAKFAST BUSINESS SCHOOL

Autumn Customer Experience Seminar

Tuesday, October 18th at 8.30am – 10am

The Ivy Club, West Street, Covent Garden, London WC2

High Inflation vs Customer Experience: Understanding & Meeting Expectations in a Changing World

How do high inflation, low or negative economic growth, and falling real-wages impact your customers, their engagement with your brand, their potential to re-purchase, and their customer experience expectations?

How do the same factors impact your employees’ wellbeing and expectations?

Supported by Route 101 and NICE CXone

October 13th 2022 Directors Club Dinner and Debate

August 16, 2022 Posted by Active 0 thoughts on “October 13th 2022 Directors Club Dinner and Debate”

DINNER & DEBATE

Directors Club United Kingdom presents a quintessentially English dinner party.

Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.

Thursday, October 13th from 6.30pm

The Langham, London, W1

Embrace CX Disruption: Preparing for Unplanned Customer Events

Embracing CX Disruption can prepare your organisation operationally, culturally and digitally for unplanned customer events. Join us and hear from Bruce Swan, General Manager Customer Care and Digital Service at Panasonic, and how Bruce is encouraging CX Disruption to drive customer, business and employee value. We will then debate as we dine and enjoy the evening and each other’s company.

By invitation

Supported by Sitel Group

July 7th 2022 Directors Club Summer Party

June 21, 2022 Posted by Summer 2022 0 thoughts on “July 7th 2022 Directors Club Summer Party”

SUMMER PARTY

Directors Club United Kingdom invites members and invited guests to celebrate the summer with sundowners, dinner and debate at The Langham.

Thursday, July 7th from 6.30pm

The Langham, London, W1

By invitation

Supported by Genesys

July 5th 2022 Hear Say Leaders Roundtable Discussion

June 8, 2022 Posted by Summer 2022 0 thoughts on “July 5th 2022 Hear Say Leaders Roundtable Discussion”

HEAR & SAY

Tuesday, July 5th
8am – 9.30am
Online using GoToMeeting

Leaders’ roundtable discussion that raises money for local food banks across the UK

£150 will be donated to each delegate’s local or chosen food bank

Cost-Of-Living Crisis: Caring For Customers In Challenging Times

How to best navigate the perfect customer storm as disposable-incomes fall

We thank our sponsor Verint for making these donations possible

June 28th 2022 Customer Engagement Breakfast

June 1, 2022 Posted by Summer 2022 0 thoughts on “June 28th 2022 Customer Engagement Breakfast”

BREAKFAST AT THE IVY CLUB

Directors Club United Kingdom presents the inaugural Customer Engagement Breakfast.

Tuesday, June 28th 2022

Mimosas, Teas, Coffees & Breakfast Canapés from 8am
Seminar Briefing & Roundtable Discussion from 8.30am until 10am
Informal Networking until 10.30am

The Loft at The Ivy Club, 9 West Street, London, WC2H 9NE

Unlocking the Proactive Potential: Can Embracing Conversational Capabilities Reduce Cost and Transform the Customer Service Experience?

By invitation

Supported by Route 101

June 21st 2022 UX Breakfast at The Ivy Club

May 19, 2022 Posted by Summer 2022 0 thoughts on “June 21st 2022 UX Breakfast at The Ivy Club”

USER EXPERIENCE BREAKFAST

Directors Club United Kingdom presents the inaugural banking and financial services User Experience Breakfast.

Tuesday, June 21st 2022

8.30am – 10am

Digital Financial Services: How Do Customers Define And Understand User Experience?

By invitation

Online via GoToMeeting

Supported by UserZoom

June 30th 2022 Centrical Success 2022 Breakfast At The Ivy Club

May 12, 2022 Posted by Summer 2022 0 thoughts on “June 30th 2022 Centrical Success 2022 Breakfast At The Ivy Club”

CENTRICAL SUCCESS 2022

As part of the Centrical Success 2022 global series, we are delighted to promote the London breakfast seminar and roundtable discussion.

Champagne-cocktail on arrival, The Ivy Club’s signature breakfast canapés, 90-minutes of moderated roundtable discussion, and new additions to your network.

Thursday, June 30th from 8am

The Loft at The Ivy Club, 9 West Street, London, WC2H 9NE

A relaxed and free-flowing roundtable debate will address the following topic and questions:

How can companies change the employee and manager relationship to drive the highest levels of employee engagement and performance and reduce churn? Can companies outperform if employees are unhappy? How do companies take a bold leap forward and rebuild the future of work?

By invitation

Supported by Centrical

June 16th 2022 Directors Club Dinner and Debate

May 9, 2022 Posted by Summer 2022 0 thoughts on “June 16th 2022 Directors Club Dinner and Debate”

DINNER & DEBATE

Directors Club United Kingdom presents a quintessentially English dinner party.

Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.

Thursday, June 16th from 6.30pm

The Langham, London, W1

Hypothesis for debate:

The lines are blurring between sales, marketing and service in customer-centric organisations. The contact centre will evolve to a full Engagement Centre and become the hub for all customer insights and interactions.

By invitation

Supported by Genesys and Connect

June 30th 2022 Directors Club Dinner and Debate

May 9, 2022 Posted by Summer 2022 0 thoughts on “June 30th 2022 Directors Club Dinner and Debate”

DINNER & DEBATE

Directors Club United Kingdom presents a quintessentially English dinner party.

Take a place at the table for an unforgettable evening of fine dining and roundtable discussion.

Thursday, June 30th from 6.30pm

The Langham, London, W1

Hypothesis for debate:

As the role of technology continues to grow in importance in the management and operations of every company, AI-driven automation will be the key in managing the complexity and scale for every organisation.

By invitation

Supported by BMC Software